Tata Indicom Plug 2 Surf Whiz — Cheating

Address:

South Dinajpur, West Bengal

25th January 2011,Buniadpur,Dakshin Dinajpur.

To,
The Officer in Charge,
Consumers' Grievance Cell.

Sir,
First of all I tender apology for I mistakenly selected South24 Pargana as my district a moment before.While making rectification of the same I am putting forth my complaint once again.
I would like to inform you that my Tata indicom Plug 2 Surf Whiz Number is [protected].I had e-recharged my account with voucher worth Rs.333/=(Three Hundred Thirty Three)only on 25th December 2011 for one month's unlimited use. I received the message that my account balance was due to expire on 24th January 2011 from Tata indicom against my balance enquiry at No.12527 through the internet on 24th Jan. 2011 in the evening.By 24th Jan.2011 evening itself my net connectivity was fraudulently desabled.This much is tolerable.Today I e- recharged my account again with voucher worth Rs.333/=(Three Hundred Thirty Three)for one month's unlimited use.I received the message on my tata indicom internet portal of my computer that my account had been successfully recharged with Rs.333/=.

However,my netconnectivity was still not enabled.I enquired about the problem with Tata indicom consumer care cell.To my utter surprise they said that my account had exausted by 23rd Jan.2011 and I had negative balance of Rs.65/= standing to my credit due to use after the account exhaustion period.Accordingly,I was asked to recharge my account with top up voucher.I recharged my account with top up voucher worth Rs.100/=.After this my net connectivity was enabled.I received message on my Tata indicom internet portal of the computer that recharge of Rs.100/= top up voucher was successful and previous unpaid balance of Rs.88/= was deducted therefrom.

It is a sheer fraud that the Tata indicom internet service provider has cheated me and fraudulently siphoned off my money by using trick.

In view of above I request you to kindly look into this matter and give justice to us users so that the cheaters are brought to book and we are spared of becoming victim of company's fraud played through the electronic medium and consequent loss of money.
Your kind consideration of the petition at your earliest convenience is earnestly requested.


Yours faithfully,

Anand Baraily