[Resolved]  Tata Indicom — SERIOUS COMPLAINT AGAINST COMPANY FOR CHARGING WITHOUT INFORMING TO CLIENT :: NO RESPONSE TILL DATE

Address:

Pune, Maharashtra

Hi,

Instead of solving my pending complaint with the company, the company has send me a notice thru an advocate to take civil /criminal action against me .....

ALL the staff of this company is arrogant, indecent, un-educated who are in VIMAN NAGAR, PUNE and the CALL CENTER PEOPLE. THIS KIND OF SERVICE THIS COMPANY PROVIDES TO ITS CUSTOMER WHO REGULARLY PAY THEIR BILLS ON TIME.

So, i am writing the complaint as a resort that my grievance will be heard that how TATA INDICOM tortures their customers. Please refer below my grievance details as under:

Quote:


Subject: Fw: SERIOUS COMPLAINT AGAINST COMPANY FOR CHARGING WITHOUT INFORMING TO CLIENT ::STILL NOT SOLVED
To: nodalofficer.[protected]@tatatel.co.in
Date: Sunday, 26 December, 2010, 4:51 PM

This is to further inform you that despite writing below attached Complaint .... NO CORRECTIVE ACTION HAS BEEN TAKEN FROM YOUR END TO HELP ME OUT OF THIS SITUATION.

Ms Kirti called me on 15/12/2010 in reference to my below email .... assuring me that the things will be taken care of & gave me request number[protected] that my plan will be changed to 599 Unlimited w.e.f. 21/12/2010 (2) reversal of all the downloading charges except the monthly rent.

But when i called the customer care on 24/12/2010, Mr. Sagar (customer care executive) informed me that the 599 Unlimited Plan has not been activated & the request number[protected] status is closed with no comments. So, he gave me another request number[protected] for changing my existing plan to 599 Unlimited Plan but he took no request for reversal of charges saying he is not aware of the issue.

I have reced my Dec 2010 bill of Rs. 2,337/- .
It would be my utmost sincere request to you is to reverse all the charges except the monthly rent based on my earlier email attached below for your ready reference.

Hope that at least this time you will take Corrective Action by reversing the charges and changing my plan with immediate effect instead of false assurance.

Thanking You in advance for your full co-operation & Support.

Thanks,
M S

Subject: SERIOUS COMPLAINT AGAINST COMPANY FOR CHARGING WITHOUT INFORMING TO CLIENT ::
To: nodalofficer.[protected]@tatatel.co.in
Date: Sunday, 12 December, 2010, 5:35 PM

Hi Mr. Dey,
Hope you are in good spirits.

My Account Number :[protected]
Request Numbers :[protected] &[protected] dtd[protected]


I am a customer of your tata broadband internet service in Pune and i am using this service since aug 2010. I am writing this email as the last resort left with me before i move to Consumer Court .....please do not take this as threat but as a SERIOUS GREIVANCE OF A TORTURED CUSTOMER OF YOUR COMPANY.

On[protected] @ 2.30pm i have called your customer care to change my plan from "DSL DS209 BIZ COMBO 666 PLAN" to " 499/- [protected]@ 256kps " reference number of the same is :[protected] & also permanent disconnection of the landline the reference number of the same is[protected]. The then customer care executive told me that the same will be implemented w.e.f[protected] i.e. from the next billing cyle.

On[protected], in the afternoon i recd a cal from your customer care stating that my internet unbilled usage is Rs. 4,595/- & my plan still continues to be earlier one i.e. COMBO 666PLAN & @ 22.22pm i called your customer care & spoke to Chetan (one of your customer care executive) who told me that even though i have requested for a change of the plan the same has not been changed the reason given to me " 499/- UNLIMITED PLAN is not available in your area " ....... & when i asked that person Y has this not been informed to me that you cannot change my plan the reason given to me is very absurd & non-sense that " ITS NOT COMPANY POLICY TO CALL THE CUSTOMER "

My question to you Mr. Dey is when the plan cant be changed ......HOW DO YOU EXPECT ME TO KNOW THAT MY PLAN IS NOT CHANGED UNLESS I AM INFORMED OF THE SAME?

Its my sincere request to you is to resolve my matter asap & to nullify the full unbilled amount from[protected] onwards .....

Else be assured that neither i am not going to pay any amount from[protected] since the same has not been changed as per my request nor the same has not been intimated to me that my request cant be implemented.

I, request & expect full co-operation and support from your end to resolve this matter asap.

Looking forward for a very positive & favourable response from yourself.

Kind Regards,
M S

Unquote:

(I have removed my name and my email id having my name to protect my identity on the internet)