Tata Indicom — Subject: Complaint against wrongful deduction of balance.

Address:

North 24 Parganas, West Bengal

This is a letter of complaint against wrongful deduction of balance by Tata Indicom.Yesterday,I had called Tata Customer Care at 12524(I was charged 50p for that call) to know the latest offers of recharge and I was told about the Rs33(power pack) and Rs 12(sms pack) and accordingly I got my mobile-balance recharged with Rs.110(Trans Id-[protected]),Rs33(Trans Id-[protected]) and Rs12 successively.Today , when I made a call I was charged as usual 0.11p for a call of 9 seconds instead of 4paise as I was told.Later,when I called the Customer Care again(again a chargeable call) they told me that as I had recharged Rs 12 after Rs33 my power pack has been cancelled !!!But I was not told about this earlier neither by the CC executive nor at the True Value shop nor from where I got it recharged !!!Why should I suffer for their laxity in work? I have been using Tata for the last many years now, I request you to look into the matter immediately. I don’t want the money back instead I want both the power-packs to be activated in my mobile with immediate effect.If it is not possible then please reimburse Rs 33 in my mobile-balance.

Thanking you.
with regards,
Tandra Paul.