[Resolved]  TATA Indicom Walky — keypad problem unresolved for over a week

Address:

Mumbai City, Maharashtra

Tata Indicom No.[protected]

I had filed a consumer complaint on 29th September 2011, Thursday, with respect to an annoying tone coming out continuously from the Walky phone causing us terrible mental harassment. I was allotted a docket no.[protected] upon assurance that the problem will be resolved within 24 hours. On Friday, a call came from Tata consumer cell that a person will be coming at 3.30 in the afternoon. Whole day we waited, but no one came to attend the problem. Again on Saturday, i.e. 1st October 2011, a person had come who saw the Walky piece and just handed over the job card stating that there is a key pad problem and he suggested me to go to Tata Indicom office at Anandvatika, Shop 1, 2, Jawahar Nagar, Goregaon (w), near Shiv Sena Branch, Opp. Jawahar Nagar Bus Stop, (Mumbai).

Though the problem was unresolved, very conveniently an sms was sent immediately through TM-122 stating that "Type trouble Ticket raised on 65210159 has been closed".

My father and myself visited the Tata Indicom shop at Jawahar nagar on Saturday i.e. 1st October 2011. We were told that no key pad is available and the concerned person at Tata Indicom told us to see him on Tuesday between 12 noon and 6 pm and assured that the problem would be solved on Tuesday ie. 4th October 2011.

Very diligently my father went to the shop and asked the concerned person, he was told that the key pad is not available and again asked him to see on 6th October 2011 (Dussera day). Again, not losing hope, my father very diligently went to the shop in the scorching afternoon heat on Thursday and he was told that the concerned person was not present hence the problem could not be attended to and a women employee in the Tata Indicom office asked him to meet the person on Friday i.e. 7th October 2011. This is the height of lack of consumercentric behaviour.

Again on 7th October 2011, my father went to the shop and he was told that the said model is not available and told him to come to the shop on Saturday i.e. 8th October 2011 and that the key pad would be replaced immediately. Today, again my father went to the shop and he was told that the product was not available reason being that Tata Indicom's Navi Mumbai shop is closed and now he has asked him to come on Monday i.e. 10th October 2011. Feeling tired and harassed my father has deposited the Tata Walky Phone along with the machine at the Tata Indicom, Jawahar Nagar Office without handing over to my father any receipt or proof of handing over the phone.

Is this the way a customer is being served? Service is very PATHETIC !!! At the time of canvassing operations, Tata Indicom's sales person gave very tall talks regarding the product and influenced the poor customers to buy the product. And after buying what happens is the pathetic live situation narrated above.

When the product cannot be serviced in an efficient, timely and consumer friendly manner, please DO NOT FOOL COMMON MAN IN THIS MANNER and stop selling the product.

My father, (who has recently undergone heart surgery), has undergone lot of mental and physical torture, the phone being unoperational and to and fro rickshaw expenses of more than Rs.100/-.

Request that this consumer complaint is attended to promptly so that the confidence in this system is sustained, else it will be just one more addition to the existing list of consumer complaint.

I humbly request you to SOLVE THIS PROBLEM immediately.

Lakshmi Subramanian
(Consumer of the above Product)