[Resolved]  Tata Motors — indicipline by the dealer

Sir,
First of all thanks for your kind gesture by wishing me on my birthday and offering me to join your indigo prime circle. The day when I received your greetings I was really touched by your response, I really feel proud to be a part of tata motors family .
I bought my tata indigo cs on 20th march from kraft auto since white color was not available in dhanbad showroom (classic automobile). The first servicing of the car was conducted by classic automobile upto my satisfaction.during course of time my car got a problem of gear oil leakage .and since my car is under extended warranty I send my car by my driver a week back to classic auto to fix my problem but I feel that after enquiring that the car has been bought by some other showroom they send back my car that the service area is full upto its capacity.
On 27|11|08 I took my car to the service center at 10a.m of my own .the guard issued me the gate pass having no.4 entry.to my surprise no body enquired about vechile entry, I personally approached the incharge but I felt he himself was cofused to allot the service man for a five minute work of the fourth entered vechile . after waiting for about 2 hours and feeling like a fool by having a owner of tata motors vechile which tata claims to be apart of the family.
I moved out of the showroom with acopy of gate pass with time out written and duly sighned by the authority as a proof of the timings. After around 2 hrs of waiting, believe I was really cursing my decision when I opted to buy a indigo. I am fully satisfied with the car performance and same with tata motors but dealears are the bridge between company and customer who are questionable.


By : Manish bhardwaj
“smriti” opp. Dhirendrapuram
Dhaiya. Dhanbad.
826004
ph. [protected]