Tata Motors Customer Care
Tata Motors Limited
Customer satisfaction rating: 7%
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2032
COMPLAINTS

Tata Motors Customer Care

Tata Motors Limited

Address
20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
474
down
220

Customer satisfaction rating
7%
Complaints
2032
Pending
55
Resolved
122
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Tata Motors related photos (226)

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Tata Motors Complaints & Reviews

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Tata Motors — tata zest xe

 tatazest on Jun 22, 2018
I have too much trust on trust on tata because they truely indian but service in tata motors and their car quality is too bad.
I got a tata zest xe model car from marigold dealer from kanjurmarg but they all are fraud, they all ducaits (Salesman ravinder, manager sanjog and owner abhishek malik) first they lost my car paper, for that i have to wait till six months i have to pay six emi after that their service also pathetic. They told me to go at lovato to get cng kit and we got from ghatkoper on 53000/- rs. They told tata recomends only lovato cng kit. It has cobd kit which is only designed...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Tata Motors — unavailability of coolant hose pipe in service centre lexican motors siliguri

 Tashi Sherpa on Jun 22, 2018
Car is just three weeks old bought it on 25th may 2018 and on the 15th june 2018 found a leakage in coolant pipe, the mechanic came on 16th june but could not repair and the car was towed to the service center on 17th june 2018 and the service center has said that the coolant hose pipe will be replaced but will be available in ten days and i will have to pay for the hose pipe and the coolant. My car is in the service center for more than a week....
Complaint comments  Read comments Complaint category Car Service Centers

Tata Motors — engine turning off while in driving mode

 gillrs on Jun 22, 2018
This is to bring to your notice that our vehicle tata bolt – jk02bq 2949, top model which was purchased from fair deal motors, jammu in the year 2016 has been suffering from fatal issues which have put our life at risk. The problem has been repeatedly logged with the service centre staff and the manager namely sahil jamwal but to no avail.
The car which is still as good as new had started giving trouble in the first year after purchase.
The problem
While in driving mode, all of a sudden the engine gets turned off thus cutting all the power to the vehicle causing it to slow...
Complaint comments  Read comments Complaint category Car Service Centers

Tata Motors — no cars available tata nexon amt petrol and rolling out offers for specific period

 Contact2amitsri on Jun 21, 2018
Tata motors rolled out an offer for specific period on 150 anniversary, where as they have no cars available to be purchased.
Enquired for tata nexon amt petrol at multiple dealers. They said there is a waiting of 6-8 weeks and there is no availability of the model. Anniversary offer was started just few days ago till 25 june. If there is no availability then why creating panic in market about offer and all. That too it's for full payment not on booking. Strange offer....
Complaint comments  Read comments [1]Complaint category Car Dealers

Tata Motors — service related and feedback related

 rpduseja on Jun 20, 2018
3rd free service were done at dealer pd cars bhavnagar, break related issues were not resolve even after 3 times visit. Even though i have given good feedback for dealer and given 8 out of ten and requested company to provide me solution for my pending issue. Company has shared audio clip with dealer and dealer forced to give 10 out of 10 then why feedback is taken by company. They can update fake feedback by own.
I have taken 4 year amc from company but not getting issue resolved. I want to request to permit to get it repaired from local mechanic under warranty as now visit to dealer workshop...
Complaint comments  Read comments Complaint category Car Service Centers

Tata Motors — booking cancellation charges reg

 Jshshssh on Jun 20, 2018
I booked a zest and i paid 65000 as initial payment and then the loan process has done i waited for 3weeks and then they had told tat my cibil score was not good and they rejected the loan.i wrote a letter to srt tata regarding to repay my amount and then they did not consider my issue later i shouted to a tl and then at a eveng i had a call from sales manager about repayment he told tat they charge 2000 for cancellation and this is not fair in other showrooms really this is cheating and i disappointed with the sales manager so i mail to customer support to repay my full amount as soon as possible...
Complaint comments  Read comments [2]Complaint category Car Dealers

Tata Motors — regarding booking cancellation

 mkmadhul on Jun 20, 2018
Dear tata motors,

I am a customer of tata tiago now.
But i want to share my experience with the tata dealer prerana motors at btm layout, bengaluru. I opted to go for tata tiago xz through car lease and went for inquiry and got the proforma invoice amount to 6.13 lakh rupees believing in their false information that the tata june month offers have been included in the proforma and also they charged me on 16june-2018 that i need to give a booking amount of 11000 rupees and its completely refundable. I believed so and paid the amount through credit card.
But later after...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Tata Motors — school bus 712 not supplied, pressuring to take 709 bus.

 Capt. Tarun Singhal on Jun 19, 2018
Usha martin school, malda had booked a 712 (N/ac) bus through usha breco education infrastructure limited, malda for its school through tata motors tsm mr. Pawan and got the bus booked from durga auto mart, malda (Phone : [protected]) under rainbow scheme. As per the scheme hdfc bank which had provided 100% finance had remitted rs 17, 69, 603/- to durga auto mart, malda as full payment of 712 tata school bus, in april 2018 after the approval from tata motors under rainbow scheme.
Thereafter, mr. Pawan ([protected]) tsm, tata motors of that region had been telling that the bus is not under production...
Complaint comments  Read comments Complaint category Car Dealers

Tata Motors — passenger car service

 Rijoy Prabhakar on Jun 19, 2018
I have been a loyal customer since several years, and have been using the services from aadya motors. Should mention that service, whether during purchase of new car or servicing has been quite good.

I had called up aadya motors towards 3rd week of march to book a service which was getting due. They informed that they are not taking any service bookings as there is a scheduled change of management and shall however call back once they resume accepting bookings.

On 13th june, i got a call from adishakti motors saying that my car is due for service, i had requested for...
Complaint comments  Read comments Complaint category Car Dealers

Tata Motors — not providing required services by authorised dealer johnson automobiles , sinai road, silchar.

 DB5 on Jun 18, 2018
I purchased a TIAGO XZ model car from Johnson Automobiles, Sonai Road, Silchar on July 11, 2016 and the warranty is for a period of two years from the date of purchase. The Registration No of my car is AS 11 L 0098. On 13th of this month I noticed some malfunctioning of the power windows of both the front doors of the car. I approached the only authorised service provider, the Johnson Automobiles, Sonai Road, Silchar for repair. The said authorised service provider told me that they were unable to correct the fault, for they were not provided with the spare parts by Tata Motors. On the same day...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Tata Motors — booking of tata nexon

 Vps Bhakuni on Jun 18, 2018
Very poor service and booking fraud
1 dear sir, i had taken your above car for test drive. Arun your dealer assured me that it will be delivered through csd by mid june 18.
Accordingly, i paid rs 17000/= and booked. After that arun is not responding to our calls.
2. We are fed of him and have no option but to lodge an fir against him.
3. Pl send your rep to meet me or call me forthwith. This shoul d never happen with such a reputed co. Like tata.
Waiting for your call. Thanks
Major general vps bhakuni
Commandant
Services selection centre
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Tata Motors — delay in car service

 RahulBhavsar on Jun 18, 2018
Dear tata customer service,

I have a tata motors car

Model - zest xt
Car reg. No - mh14 fs 1628.
Insurance policy - tata aig
Policy no - [protected]
Claim no - [protected]a

Job card number

I have given my car for repair work

- 28th may 2018 - given car for repair
-29th may 2018 - no feedback even after 2 times followup
-30th may 2018 - got the status update
- 31st may 2018 - given all documents and details for insurance processing
-8th may 2018 - after followup got...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Tata Motors — fraud selection letter

 Gulshan Agrawal 19 on Jun 18, 2018
I want to know this is real or fake
Consequent to the review of your performance during your interview round held on 16/06/2018, we have the pleasure in informing you that, you have been placed for you dgm selection process. All the terms and conditions as discussed in your interview (Described below) remain unchanged
Till further written confirmation. The company will be offering you annual fixed compensation of inr 3.41lac. This
Amount does not include allowance and statutory benefits and will be structured in accordance
With the company’s compensation guidelines....
Complaint comments  Read comments Complaint category Job & Career

Tata Motors — after sale service of arya motors service station gurugram of tata hexa no dl7caq 9999 was not upto the mark.

 lalit bhargava on Jun 18, 2018
Dear team

I had taken my suv for the 1st servise on 5th june'18 to the arya motors gurugram.
There i mentioned for teflon coating and also mentioned the cruise control on staring and near to the gare the round control cruise, dynamic, rough road panel was not working.
I also told him after purchasing the car i also faced the same type of problem at that point of time i received a call from arya motors showroom for the sales feedback and i told him that i right now i am facing the problem of cruise control problem and he told me i will ask technical team to call you up...
Complaint comments  Read comments Complaint category Car Service Centers

Tata Motors — concorde motors patparganj sales team

 Tarun6565 on Jun 16, 2018
I booked tigor car from concorde motors patparganj delhi.
They cheated me as they are not delivering the car on promised date.
Secondly,
Now when i wants to cancel my booking,
They are not refunding my booking amount
They are saying that do whatever you want to do we will not return your full amount.
They are deducting 20000 rs which is against rule.
I wants to talk with there head.
How can they do this...
Complaint comments  Read comments Complaint category Car Dealers

Tata Motors — car registration

 pm4u29 on Jun 16, 2018
I have bought tata tiago xz on 4th april from krishnanagar outlet of lexus motors ltd. 209, ajc bose road, kolkata-700017. Its more than 75 days but the dealer is not getting my car registered. They have not given me invoice or tcr. I have bought it with car loan from uco bank. A copy of tax invoice was sent to the bank by the dealer. My car chasis number - mat626281jkc27317. They had been dillydallying for months. Now they are taking my calls either. Worst experience for me. I am unable to use my car as it is yet to be registered....
Complaint comments  Read comments Complaint category Car Dealers

Tata Motors — tata tiago xz variant petrol

 Majbun Begum on Jun 16, 2018
Sir,
Yesterday on 15/6/2018 i received/purchase a car through sbi car loan. Now i need accessories for the said car. The rate of accessories is seems high in comprision to others company car. Kindly look into the matter and give me some discount if possible.
I purachaed the car in the name of wife. Ie. Majbun begum from tiddim motors imphal.
Yours,
Sheikh bahauddin
Husband of majbun begum.
Waiting for your favourable reply...
Complaint comments  Read comments Complaint category Business & Finances

Tata Motors — tata nexon low mileage

 Varun Suhag on Jun 15, 2018
I recently purchased tata nexon xm (Petrol) model from concorde motors in december 2017. From the beginning i’v had issues with the fuel economy and the same has been told to the service executive. Even after three visits the problem persists. Kindly help in resolving this problem, otherwise i’l be forced to take legal action against you and the service center...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Tata Motors — inordinate delay in service of car

 achattop on Jun 14, 2018
I had handed over my indica vista reg no wb26r7312 to tc motors, kolkata 700136 on 12/06/2018 for ac cooling problem. On 12/06/2018, they informed cooling coil problem. On 14/06/18, after my enquirey, they have informed that cooling is not proper, may be fault of our parts. Again in the evening, they are telling that there may be fault in compressor.
Pl tell me if this is the expertise of your service people, how customer believe on your co. Moreover for one ac repairing they are keeping my car for indefinite period. Pl take up the matter with the tc motors authority, otherwise, i will lodge...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Tata Motors — tata safari repair charges at ok motors mirzapur

 subhashtewarilko11@gmail.com on Jun 14, 2018
I took my tatasafari - up-63-p-2428 for repair to ok motors mirzapur on 05.06.2018. The vehicle was not starting and outside mechanics were not able to find out the problem. They advised me to send the vehicle to authorised dealer as they did not have the software to locate the problem. Vehicle was inspected by the dealers mechanic with the tata safari software for fault location. It did not show any fault and i was told that manual wiring check was required and it may take a few days. On 09.06.2018 i was told that fault had been found and corrected but the clutch of the vehicle was not functioning...
Complaint comments  Read comments Complaint category Car Dealers

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