[Resolved]  Tata Motors — Defective Product

Respective Sir,

I wish to place before you the following matter in which defective TATA Indigo was provided to me by Tata motors.

I bought my Indigo LS (diesel version) in October 2004 (based on satisfactory results from my previous Indica which is still used by my cousin).

Since the day I bought my new car I was happy as it was manufactured by TATA - one of the TRUSTED COMPANY in INDIA.

But soon 2005 rainy season gave me the hint that I have received defective model. There was a water leakage from all the 4 doors and I had to change my Carpet along with the material below it. I sent it for servicing to Om Sai Motors (Kandivli (w)). I was told as I installed auto lock kit from third party shop, they have tampered the plastic membranes inside the door. But after servicing every rainy season the leakage problem did not resolve.

Now every year I spent Rs. 600/- to uninstall and install the carpet, as still I have the leakage problem.

In 2008 I tried Wasan motors, even they change the Plastic Membrane but the leakage was still there. In 2009 (June) I gave my car for door leakage and again they change the plastic membrane. Now when I got my car back there was a leakage from Boot part which was spoiling my rear seats along with door leakage which was yet to resolve. I was informed by Wasan motors that there is a corrosion problem and they need to change that particular part. They kept my car for one month and called me on one Sunday for to take the delivery. To my surprise my car was lying there without any repair work done. I spoke to Mr. Ankur (from TATA Motors) and he in turn asked me to speak Mr. Jaggi. But I found both of them irresponsible and no proper justification was given to me for keeping my car for a month.

I gave my car back to them for repairing and they charged me Rs. 11899/- for all the work and gave my car back in one week. I was surprise to see that water leakage still exist and when I informed Wasan for the same they were pointing (or blaming) other dept for that mistake.

In this last 5 years (almost) every year plastic membrane was changed and now some boot portion also but still the problem is not resolved. I have another Indigo CS purchased last year in my society but I cannot see any leakage problem in that car. I am spending money on this defective product which is still not resolved.

I want TATA motors to,

1) Refund the amount I spend on changing plastic membranes all these years as the problem still persist.
2) Take action against respective dealers and replace the product.

I do hope some action is taken against this complaint.

Yours Sincerely

Anup Patil

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