[Resolved]  Tata Motors — Poor Service from Tata Motors and Lexus Motors in Calcutta

This is to inform you that I am very much dissatisfied with the service provide by Tata Motors dealer Lexus Motors in Calcutta.
I also think that Tata Motors is also partly responsible for the current situation I am going with.


I booked my car (Indica Vista Terra Saffire - Gala Red - LML/SUDIP/0910 R.. 1572) on 21st Sept 2009 and my loan formalities are completed by 20th Oct 2009. However till today I have not received the car and with all the lies that was told to me by Lexus Motors representative Mr. Sudip Auddy I am not sure what is truth, where my car is now and when I will get it.

These are couple of version that was told to me by Lexus Motors/Mr Sudip Auddy

1. Initially when I booked the car I was told that the car is in transit and I will get that before Dewali.

2. On 20th October I was told by Lexus Motors/Mr Sudip Auddy that they received the car but there were some problem in the car so they have again placed the order and I will get the car within October.

3. On 30st October when I called up Lexus Motors/Mr Sudip Auddy again I was told that the color I have chosen have some problem and it is actually getting faded after couple of months, and they asked me to contact Mr Gaurav Anand (representative of Tata Motors) and he told me that it was not the problem and my car was not in production even - so it will be shipped after the production which will happen by 31st.

NOTE that Lexus Motors/Mr Sudip Auddy does not have the basic curtsey to call me before hand to inform me this situation. I had to call up every time to get the update.

4. After 31st I was told both by Gaurav Anand/Lexus Motors/Mr Sudip Auddy that the car is on the way and it will take approx 12 days to reach.

5. I called Lexus Motors/Mr Sudip Auddy everyday from 9th -12th of November - and I was told that the "CAR is in Stockyard", "they are unloading my Car", "My CAR is now went for registration" etc and everyday he used to promise me that he is going to call me back in the evening. However Lexus Motors/Mr Sudip Auddy kept his promise everyday by switching it off.

6. Yesterday (12 Nov) when the same thing happened (that I found the cell phone of Lexus Motors/Mr Sudip Auddy is switched off) I called Mr Gaurav Anand and he informed me that though my car is showing as despatched however it is not found in the stock and again I got the statement that my car is on the way and that i will receive it 17th. He also promised me that he is going to call me today (13 Nov) morning to update me the status and as usual now it is 3:47PM and I still did not receive any call. Needless to say that as usual I did not get any call from Lexus Motors/Mr Sudip Auddy as well.

HOWEVER I AM TOTALLY FRUSTRATED NOW.

Lexus Motors/Mr Sudip Auddy/Tata Motors completely lost their trust and I DO NOT WANT THAT CAR anymore. I want to get a refund immediately.

Please please please help me to get out of this messy situation.

My cell number is[protected]. Please call me if their is any question.