[Resolved]  Tata Motors / Indica Dlg Turbo Tcic — Poor PDI nad problems in car and Unfriendly behaviour of Dealer M/s SAI MOTORS, Kanpur

Sub: 1. Poor PDI of the cars to be delivered to the customer.
2. Time consuming exercise to get the car in order.

Ref: New INDICA Turbo-TLC with chasis number
RZP45997 purchased on 30.06.08 in the name of
Dr. Promila Kishor

Sir,

This is to bring to your kind attention the poor performance of the service staff at your workshop where the cars go for PDI .We had purchased the above-mentioned Car on 30.06.08. Magma Shrachi financed the car and we made the balance payment on the 30.06.08. The tank of the car was got filled with 5 ltr of diesel by the concerned authority of your showroom. Next morning (1.07.08) we started the car and following observations were made:

1. The sound of the engine was much more and different from the order two
Turbo Indica we own in the family. There were uneasy noises at regular
interval.
2. The carpet of the navigator seat was very wet. The AC pipe was found to be
defective and the AC water was coming inside. A pool of water had collected
on the carpet.
3. The alignment of the wheels was not done.
4. The Defogger equipment was not working.

The car was taken to the showroom and these complaints were brought into the notice of the sale staff over there. We were assured that these complaints would be addressed and the car would be delivered to us on next day that is 04.07.08 at our residence. We called on 8th and were told that it would be sent in an hour. The time elapsed and we went to take the car and we found the carpet as wet as we had left it few days back. There was no proper response to it and no one knew whether all the problems were addressed or not. We left the car with instruction to inform us when it was ready to be delivered. We received a call on 11th July informing us that the car is ready. We asked the concerned authority to send the car at our residence. The keys were handed to the staff at my hospital.

The engine of the car was put on and the sound was terrible and worse than before. Next
Morning though it subsided but not to the level as Turbo Indica should have. The carpet was still very wet. This irritated me and further inspections were not made.

Sir, it’s been many days that the so called NEW CAR with very less noisy TURBO engine of TATA has not been able to be properly delivered to the customer by your dealership. There are nagging problems and noises at regular interval that may need adjustments.

We had left the car at your showroom with 47 km reading and it was 181 km with half tank empty at the time of delivery at our place on 11.07.08 at 8 p.m WHO WILL PAY FOR THE FUEL CONSUMPTION TILL IT IS FREE OF PROBLEMS. WHO WILL PAY THE INTEREST THAT I AM PAYING WHICH STARTS FROM THE DAY OF PURCHASE FOR ME.

Sir, we regret of severing our relations with Society Motors from where we had been purchasing TATA cars for the last 5 years. We regret our decision to purchase the car from your dealership, which was only to keep the honour of words of our family member who had initiated the discussion regarding the purchase of car from you. We were promised discounts of Rs 43000/- which was not depending on the issue of Finance and Insurance. We were offered discounts worth Rs 36000/- as we were misled about the prices of accessories and that too were faulty and are of no use now. We were not even given warranty card for the stereo, which was found out of order when the cars came to us on 11.07.08 from your showroom. We gave a Cheque of Rs 95301/- including Rs 21280/- on account of RTO expenses and Rs. 3450/- for EWP. We received a receipt of Rs.18880/- from RTO instead of Rs 21280/- We have still not received the Invoice and the EWP booklet that should have been made available to us on 30.06.08.

Today the car did not start. We telephoned the sales executive about the problem. We received a call from your Rooma Workshop to inquire about the problem. We told them about it and the answer we received was “So what if you have purchased a new Car and the new car also gives many problems.”

We have never faced such a mental agony on purchase of new car. It has been painfull experience with your company. Your company has made us a fool.

We should be delivered a new car with same model and colour specification in lieu of the car already delivered to us. We do not want any accessories to be fitted from your company as we have lost the trust. We need a refund order in cheque of the amount equal to the value of the discounts that have been given to us in form of accessories.

We should not be forced to bring this issue with the TATA MOTORS and consumer court.


Yours Sincerely,

Dr. Promila Kishor