Comments
TATA — rude behaviour of tata staff (GM TATA MOTERS)
Dear sir,Hopeless Regards with shame
I Booked a TATA SAFARI VX 4*4 through your dealer M/s NATIONAL GARAGE. Jammu ON 24.11.09 and The vehicle was to be delivered
09-12-09. i paid booking amount on same day and the remaining amount as bank draft on[protected].
On the day of delivery tata people told it will be delivered on 15th of December.15th dec. nothing happened no body called to tell when they are going to deliver the vehicle.So i called tata moters on 17th of dec. i was told to talk with Mr. Vishal the GM TATA MOTORS JAMMU, he asked me he will call next day, nothing of that sort happened. I again called him next day on which he got angry and talked ruidly and mischievously over the phone and when i asked him that when the vehicle is to be delivered then he misbehaved and told that i am not your servent and he banged the phone.Is this is the way to treat your customers? And today on 24th dec. i haven't got the delivery of car.
sir i think that your co.is proud of our nation and this type of behaviour shows me that there is not good management of your co. very worst and third class management is being implemented in your co.
in future i can not refer to any person about your product inspite of that whether even your product is monopoly item or not.
i shoked deeply
thanks with hope that you will not be one of them
Karan Dev Singh
To March 9, 2012
The Customer Care Coordinator
NCR Region,
Tata Motors,
Signature Towers,
South City 1, National Highway 8,
Gurgaon 122 001
Subject: Complaint against harassment, faulty workmanship and uncouth and rude behavior from staff of Rama Motors, Okhla, New Delhi 110 020
Ma’am/Sir
I, Jayanta Mukherjee, R/o. B 223, Chittaranjan Park, New Delhi 110 019, owner of black Indica Reg# DL 3C AC 8360; would like to bring to your notice, the harassment and rude behavior that I have been facing from Rama Motors, Okhla, New Delhi.
My ordeal started on February 06, 2012, when I had handed over my car for running repairs in the fuel pump and other related and small work. The details are as follows:
1. The service advisor’s name: Varun (+[protected]
2. Estimated date of delivery: February 08, 2012; Actual date of delivery: February 09, 2012 at 2130 hrs.
3. Amount paid for all the works: Rs 21, 500/- (The detailed invoice is attached)
4. The pump was not fixed properly, had to go back the next day again to get it checked.
5. The front wheels had been left loose (bolts were not tightened) which could have led to serious accidents and injury.
6. The washing and interior cleaning quality was of the lowest standards possible.
7. The workshop Manager, Mr Avinash (+[protected], tells me that the problems and the delays are because of shortage of manpower. This is certainly not my headache.
8. The workshop manager (Mr Avinash) and another guy, Mr Vivek (+[protected] behave in the rudest possible way indicating maybe that they are doing a favor to me by fixing my car.
9. Had to go back and get the catalytic converter de-carboned (something that was there on the job card, but they did not bother to fix).
10. One of the problems was that, the central alarm was not sounding on opening the driver’s door, the boot and the bonnet. Varun tells me It’s because the locking remote is bad. On insisting, it was found that the switches were spoiled and hence the alarm was not working properly. Therefore, the service advisor tried to misguide me to cover up for their inadequacy.
11. There was an electrical issue with short circuiting or maybe earthing which was also on the job card and on asking them was assured that it has been fixed. As it appeared later, it certainly had not been touched, forget about fixing.
12. There was a major problem with the fuel pump resulting in low pick-up and fluctuating RPM, even though I paid Rs 14, 310/-, it was never fixed requiring a third visit.
None of the works paid for had been completed and moreover, the behavior of the management staff (Mr Avinash, Mr Aditya) along with the workshop staff was appalling and unbefitting of Tata Motors.
(Page 1 of 3)
The second ordeal:
1. Went back the next day (February 10, 2012) with the same issues. The car was rewashed and the catalytic convertor de-carboned.
2. The electrical issues remained.
3. The fuel pump issue remained.
The Third Ordeal:
1. Went back with the same complaints on February 18, 2012
2. Service advisor: Sagar (+[protected]
3. Again ended up paying Rs 8, 830/-
4. Got the car back after nearly a week later on February 26, 2012.
5. The RPM fluctuations and the low pick up, which, till now had been blamed on the fuel pump suddenly turned into an issue with the clutch and the electrical issues turned into a faulty alternator. (They had checked the alternator during the 1st visit and certified it running properly).
6. The fuel injection system was also overhauled.
Within 270 km of running the car, my Fourth Ordeal starts:
1. Suddenly while driving to work, the “Check Engine” lights came on and the car started making weird noises. Called up Rama Motors. This was on March 07, 2012.
2. Mechanic from Rama Motors identified the issue as being in the fuel injector system (something that has already been fixed and paid for)
3. Mr Avinash gave the commitment to deliver the repaired car on the very same day or else, provide a loaner car. Nobody from Rama Motors called up regarding the loaner car nor did anyone call to inform that the car would not be delivered the same day.
4. Today is March 9, 2012; on calling Avinash he started yelling at me and telling me that he does not have to report to me. The car is not yet delivered and I am still stuck with no transportation due to the sloppy work and unethical work culture of Rama Motors.
The whole point of this letter is to inform you and keep you abreast of the ground realities which are contributing to the general dissent to buy Tata cars. And, also to inform you about the legal action that I shall be initiating against Rama Motors.
These complaints have been lodged with Tata Motors customer care before (Complaint no. 1-[protected]) and also with the National Consumer Forum (Complaint no. 360778).
The most shocking and appalling thing about the whole ordeal is that the management staff is so insensitive to the customers issues (and I thought customer was king!!) and this is leading the workers to just follow the lead. I would like to lodge the complaint against Rama Motors in particular and the following people in particular for all the harassment and uncouth behavior:
1. Mr Avinash, Mob# +[protected]
2. Mr Vivek, Mob# +[protected] (Page 2 of 3)
3. Mr Varun, Mob# +[protected]
4. Mr Sagar, Mob# +91-[protected]
Hoping for a positive response from your side.
Regards,
Jayanta Mukherjee,
R/o. B 223,
Chittaranjan Park,
New Delhi 110 019
Car Registration no. DL 3C AC 8360
Model: 2007 Indica V2 DLS (black)
CC:
The SHO,
Chittaranjan Park Police Station,
New Delhi 110 019
BCC:
The General Manager,
Rama Motors Pvt Ltd.,
A 87, Okhla Industrial Area, Phase 2,
New Delhi 110 020
(Page 3 of 3)
The Customer Care Coordinator
NCR Region,
Tata Motors,
Signature Towers,
South City 1, National Highway 8,
Gurgaon 122 001
Subject: Complaint against harassment, faulty workmanship and uncouth and rude behavior from staff of Rama Motors, Okhla, New Delhi 110 020
Ma’am/Sir
I, Jayanta Mukherjee, R/o. B 223, Chittaranjan Park, New Delhi 110 019, owner of black Indica Reg# DL 3C AC 8360; would like to bring to your notice, the harassment and rude behavior that I have been facing from Rama Motors, Okhla, New Delhi.
My ordeal started on February 06, 2012, when I had handed over my car for running repairs in the fuel pump and other related and small work. The details are as follows:
1. The service advisor’s name: Varun (+[protected]
2. Estimated date of delivery: February 08, 2012; Actual date of delivery: February 09, 2012 at 2130 hrs.
3. Amount paid for all the works: Rs 21, 500/- (The detailed invoice is attached)
4. The pump was not fixed properly, had to go back the next day again to get it checked.
5. The front wheels had been left loose (bolts were not tightened) which could have led to serious accidents and injury.
6. The washing and interior cleaning quality was of the lowest standards possible.
7. The workshop Manager, Mr Avinash (+[protected], tells me that the problems and the delays are because of shortage of manpower. This is certainly not my headache.
8. The workshop manager (Mr Avinash) and another guy, Mr Vivek (+[protected] behave in the rudest possible way indicating maybe that they are doing a favor to me by fixing my car.
9. Had to go back and get the catalytic converter de-carboned (something that was there on the job card, but they did not bother to fix).
10. One of the problems was that, the central alarm was not sounding on opening the driver’s door, the boot and the bonnet. Varun tells me It’s because the locking remote is bad. On insisting, it was found that the switches were spoiled and hence the alarm was not working properly. Therefore, the service advisor tried to misguide me to cover up for their inadequacy.
11. There was an electrical issue with short circuiting or maybe earthing which was also on the job card and on asking them was assured that it has been fixed. As it appeared later, it certainly had not been touched, forget about fixing.
12. There was a major problem with the fuel pump resulting in low pick-up and fluctuating RPM, even though I paid Rs 14, 310/-, it was never fixed requiring a third visit.
None of the works paid for had been completed and moreover, the behavior of the management staff (Mr Avinash, Mr Aditya) along with the workshop staff was appalling and unbefitting of Tata Motors.
(Page 1 of 3)
The second ordeal:
1. Went back the next day (February 10, 2012) with the same issues. The car was rewashed and the catalytic convertor de-carboned.
2. The electrical issues remained.
3. The fuel pump issue remained.
The Third Ordeal:
1. Went back with the same complaints on February 18, 2012
2. Service advisor: Sagar (+[protected]
3. Again ended up paying Rs 8, 830/-
4. Got the car back after nearly a week later on February 26, 2012.
5. The RPM fluctuations and the low pick up, which, till now had been blamed on the fuel pump suddenly turned into an issue with the clutch and the electrical issues turned into a faulty alternator. (They had checked the alternator during the 1st visit and certified it running properly).
6. The fuel injection system was also overhauled.
Within 270 km of running the car, my Fourth Ordeal starts:
1. Suddenly while driving to work, the “Check Engine” lights came on and the car started making weird noises. Called up Rama Motors. This was on March 07, 2012.
2. Mechanic from Rama Motors identified the issue as being in the fuel injector system (something that has already been fixed and paid for)
3. Mr Avinash gave the commitment to deliver the repaired car on the very same day or else, provide a loaner car. Nobody from Rama Motors called up regarding the loaner car nor did anyone call to inform that the car would not be delivered the same day.
4. Today is March 9, 2012; on calling Avinash he started yelling at me and telling me that he does not have to report to me. The car is not yet delivered and I am still stuck with no transportation due to the sloppy work and unethical work culture of Rama Motors.
The whole point of this letter is to inform you and keep you abreast of the ground realities which are contributing to the general dissent to buy Tata cars. And, also to inform you about the legal action that I shall be initiating against Rama Motors.
These complaints have been lodged with Tata Motors customer care before (Complaint no. 1-[protected]) and also with the National Consumer Forum (Complaint no. 360778).
The most shocking and appalling thing about the whole ordeal is that the management staff is so insensitive to the customers issues (and I thought customer was king!!) and this is leading the workers to just follow the lead. I would like to lodge the complaint against Rama Motors in particular and the following people in particular for all the harassment and uncouth behavior:
1. Mr Avinash, Mob# +[protected]
2. Mr Vivek, Mob# +[protected] (Page 2 of 3)
3. Mr Varun, Mob# +[protected]
4. Mr Sagar, Mob# +91-[protected]
Hoping for a positive response from your side.
Regards,
Jayanta Mukherjee,
R/o. B 223,
Chittaranjan Park,
New Delhi 110 019
Car Registration no. DL 3C AC 8360
Model: 2007 Indica V2 DLS (black)
CC:
The SHO,
Chittaranjan Park Police Station,
New Delhi 110 019
BCC:
The General Manager,
Rama Motors Pvt Ltd.,
A 87, Okhla Industrial Area, Phase 2,
New Delhi 110 020
(Page 3 of 3)
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Perfect Service Centre, Okhla — Cheating Customers
Sir, Around mid-Feb 09 I called up Just Dial to find a Godrej Repair company to replace a Baffle Tray which had cracked. Around 10 vendor reps called and I selected Perfect Service Centre, #D-10/4 Phase 2, Okhla Industrial Area, Okhla Industrial Estate, Delhi-110020, Phone:[protected], Mobile:[protected]. Their service engineer (Shakeel[protected] installed a defective tray and charged me Rs 1, 250/- (850/- for the tray, 250/- installation and 150/- for home service). On 2 Mar 09 after repeated calls, he came and took the tray promising to replace it and has not been heard from since. The Company (Mobile:[protected] has stopped responding to my calls. Please let me know how can I take this complaint to the Consumer Court. Do I need to file an FIR ? I have their receipt in original. Thank you, Ashutosh