| Address: | Raigad, Maharashtra |
Dear sir,
We placed the order for purchasing Tata Safari 2.2 Dicor VX, BS 4, Black colour to Wasan Motors, Chembur in the 4th week of April 2010.
That time it was informed to us the vehicle is ready and it can be delivered in 2nd week of May 2010. On 14th May 2010
we got the message that the Black colour Vehicle which was meant for us has been directly lifted by some other party from the factory.
Then they promised to give the vehicle by last week of May 2010.
On 1st June we received a message that our vehicle is ready for dispatch. We told them to send the vehicle to our office.
On 2nd June their driver brought the vehicle to our office. It was noticed that both the Remotes were not working, we refused to take the delivery and sent back the vehicle.
On 3rd June after receiving a phone call from them I went there personally and take the delivery from their stock yard at Kalyan.
On 4th June we did the POOJA and went for a round of around 30 Kms and I found that the MATTING inside the vehicle below the steering is getting wet. I contacted your
customer care number [protected] and reported about it. They sent the fitters and rectified the defect.
But my main concern is WHY SHOULD WE TAKE THE DEFECTIVE VEHICLE with this type of initial problems after spending Appx. 14.50 Lacks.
I have selected topmost version of TATA SAFARI and I got a defective vehicle.
If you feel it is GENUINE I will continue with this vehicle or if you can change the vehicle we will be happy.
For your information I had used TATA SAFARI twice, and this is my 3rd vehicle.
Engine No 2.2LDICOR09EZYJ09356
This is in continues to the above complaint I wants to tell the following.
1. No action has been taken from their side and I don’t receive any confirmation mail about their fallow up action.
2. As told earlier the vehicle was parked at our garriage for 2 days because of passing and we got the vehicle registered on[protected]. I started the vehicle that time the remotes are working. I parked the vehicle at my office and locked this new vehicle which was purchased 4 days back and after some time I tried to open it with remote. The remote is not working. I opened it with the Key and the alarm started working and I am unable to stop the alarm because the remote is not working. (Told by dealer that the remotes are perfect now.)
3. At last I managed it and started the vehicle and I found some loose sound from the engine. NEW DEFECT
4. While driving I put the AC on and I found that the blower of the AC is not working with a constant speed, means if I raise the accelerator the blower is also raises its speed and vice versa, One more Surprising new defect of this new vehicle.
Please tell me IS IT SAFE TO DRIVE THIS VEHICLE WITH LOT OF DEFECTS?
If some thing happen while driving this defective new brand vehicle, who is responsible for that?
I am requesting them to replace the vehicle and they are not agreeing for that. please suggest.
Regards,
DHANANJAY KARUTURI
GENERAL MANAGER(PROJECTS)
THAKUR INFRA PROJECTS PVT LTD
[protected]
[protected]@maninfra.com
Chassis Number MAT403744ANE05411
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