Tata Photon + — Services and Behaviour

Address:

Ahmedabad, Gujarat

Hello Sir,


This is to inform you that I purchased TATA Photon + internet cable as on 29th Sep’2010 at 11am, connection was started instantly, from 12pm to 1pm I was easily access internet, but from 1pm I facing frequently disconnection in internet using, I complain for the same in TATA Phone Call center, problem was solved for 10 minutes after that I again talk with them they are telling that problem will solved shortly. But no resolution found.



At 3pm I raised a complain for the same the Complain number is , Customer care executive told me that between 24hr engineer will come and solved your problem, on 30th Sep I got a call at 12pm telling that engineer will come in 2hr, but no one came at my house,



On that day around 3pm I again talk with Customer Care than Mr. Amin Rangrej (TL) I talk for the same and I also told him that if you not able to care the customer that take back your TATA Photon, then he told that if you have prepaid Connection use if you want otherwise take with you, we can’t take back. After that he call me and tell me that we arrange a engineer in next 24hr, but no one came,



On 1st Oct I’ll talk with Neha(Nodal officer), she again give me 24hr, but again no one has came.



Actually i am doing add posting work with internet and for that work I give Deposit of 4000rs in Company, and they gave me target of 150 add post per day, but due to internet problem I’ll never reached my arget, now company told me you are not get back your deposit back. Due to TATA Photon I lose my 4000rs. And 2500rs of Tata photon + connection.



For meddle class 6500rs big thing, request you to please do the needful, I am very thank full to you.



Please do the needful..



TATA Photon + Number : [protected]





Thanks & Regards,
Ashish L Abhichandani
________________________________________________________________________________...⇄
Mobile: [protected], [protected]

Email: ashish.[protected]@yahoo.in