Tata Photon+ — Not activated in a week

Address:

Andhra Pradesh

I purchased Tataphoton+ wireless broadband service on 29th July 2010. The account number is[protected] and the dell number (I hope I got the spelling right) is [protected].

When I purchased it from a dealer, I was promised activation in 2 days, i.e. by Saturday, 31st July.

I contacted the helpline number and they raised a ticket[protected] on Sunday 1st August.

I was advised to go the Tata Indocomm dealership in Madhapur Main Road, Hyderabad to have them check the installation.

I went on Monday, 2nd August. The person there checked my installation, then uninstalled it and installed it again.

He then closed the earlier ticket -(which had the status of Service Engineer had called, but Customer has not responded - obviously completely untrue as I did not receive any call).

Anyway, he closed that ticket and gave me a second ticket number.[protected]. The Service Engineer turned up that evening at 6:30 PM and could not resolve it. He called his Test Center and they confirmed that my Credit Check had an invalid entry and that needed to be corrected.

Right after that, I received a call from someone from Tata Indicomm. He said that the activation date mentioned in my application was 04th August and that I would receive a call and it would all be sorted out.

He then closed[protected] and raised ticket[protected]. I called today on Tuesday, 3rd August and wanted to inquire about the status of this ticket.

That ticket was now closed and I was given another ticket[protected].

During all this, I was being continuously assured that they were "extremely sorry about the inconvenience and it would be sorted out very soon"

I called today, 04th August 2010 to ask about this ticket, I was told resolution is underway. I wanted a timeframe, but beyond saying "Sorry for the invconvenience" no other firm commitments were made nor was I informed what exactly the problem was.

I asked to speak to the Supervisor - a Mr. Ahmed came oneline and I asked him how I could get my money back as I have wasted a whole week just being given the runaround.

He says Tata will not return any money. He said it politely, but this is still ridiculous. He now mentions that my application has mentioned 5th August as the activation data - a complete lie and contradictory to what I was told on Monday.

I would like someone from Tata Indicomm to tell me why they should not be classified as thieves and liars based on my above interaction.

They do not have any provision for return of the money paid for the Modem that has not been activated and does not come with any assurance of activation, beyond mere platitudes.

I will do my best to convince my colleagues and friends to rely on the local cable operator to provide internet access rather than these branded crooks.

Sarat Kumar