[Resolved]  Tata Photon+ Internet — Wrongly Charged and Wrong Tariff Plan

Address:

Mumbai City, Maharashtra

Hi All,

I bought a new Tata Photon+ connection (Acc No:[protected] last month(september 2010) under 950 unlimited plan (activated on 15/09/2010) with a discount of Rs. 200/- per month for the next 12 months from Vriti Infocom, B-75, sector - 63, Noida but as per the bill sent to me today it shows 950 Night Minute Plan (I selected and wrote myself on the enrollment form for 950 unlimited plan), with a billing amount of Rs. 5,551/-. Its a mistake by the billing department. As discussed with customer service representative Shashikant Dalavi few minutes back he told me send an email on these addresses.

Please correct the plan and the billing amount which should be as per my plan tariff 950 - 200 = 750/-

Current Incorrect billing details-
Acc No:[protected]
Your Tata Indicom No. [protected]
Your Tariff Plan - HSIA HNI 950 Night Minute Plan
Bill Period - 03/09/10 to 02/10/10


here are the emails received from Vriti Infocom regarding my payments and other details


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From: Shishir kumar (shishir.[protected]@vriti-interactive.com)
Sent: 14 September 2010 14:39PM
To: [protected]@hotmail.com



Dear Sir,


Device cost per photon plus Rs 2300



Special Tariif Discount:




Choose less than Rs 750 plan and get Rs 100 off per month for 1 year.

Choose more than Rs 850 plan and get Rs 200 off per month 1 year.





You can pay through online.If you're paying through on-line then your device will be get delivered within 2 hours & device will be get activated within 1 hour,This is secure online payment link.



Online payment link:- http://offers.connectindia.in/checkout.htm

Amount:-2499/-

Product ID # 8556

When your payment will done please forward the reference number &
send your delivery address so that we can deliver ASAP



========================================================







From: Tata Care (tata.[protected]@vriti.com)
Sent: 15 September 2010 15:14PM
To:


Dear Customer,
We thank you for purchasing Tata data card.

We request you to kindly contact us at tata.[protected]@vriti.com or[protected]/7679 for any queries regarding activation of your device.



Regards

Vriti Infocom

B-75, Sector -63

Noida – 201301

==========================================================





From: [protected]@vriti.com
Sent: 14 September 2010 15:06PM
To: [protected]@hotmail.com



Name: maseeha peerzada
E.mail :[protected]@hotmail.com

Dear maseeha peerzada

Thank you for shopping with us, the product Tata Photon Postpaid
Total amount is Rs. 2200.0
Your order would be processed once we receive the payment confirmation at our end.

Thanking you and with best wishes,

Yours truly,
Vriti Infocomm
Note: This is a computer-generated letter, and no signature is needed.


========================

Thank you,
Maseeha

Acc No:[protected]

contact no. [protected] / [protected]