Tata Photon+ — Network problem, Service not providing for a long time

Address:

North 24 Parganas, West Bengal

On 27th of september I made a call to customer care about the device, which was not working.than I re charge with Rs.100, and again I call to customer care for the same problem, they promise to send somebody for resolving the problem, but till the date I did not get any service from the companies end, rather they said that as Rs 100 was not usede by me it was been charged, but for what?
and within the period I call them several time to resolve the problem but no response has been made by the company.