[Resolved]  Tata Photon + — Non submission of documents for activation of services

Address:

Maharashtra

Hi

On the 30th of March,2013 I bought a Tata Photon+ 3G connection for Rs. 1650 incl. taxes from Sagar Communications. I was told that I need to submit my Driving License Xerox, 1 photo and my landlords contact details which I did. The form was filled and I received the dongle and I was told the service would be activated within the next 7 days. Its been 2 weeks and yet my documents have not been submitted to the service provider and so my connection has not been activated. When I approach the shop they say and confirm they have submitted the documents, but Tata customer care says that the documents have not been submitted. Even the bill provided to me for the purchase has false information. the bill date is printed as 05/12/2012, contact details provided dont exist. I am facing a lot of problems as my earlier connection which was from MTS is not active as MTS has stopped providing services in the Maharashtra circle. I request that my issue is addressed and I am provided assistance by you all as I am not well aware of the proper grievance redressal system in our country.
The bill details are:
Shop Name: Sagar Communications
Shop Address: Shop No. 21/A1 Dange Chowk, Thergaon Phata, Pune
Shop Contact Details: (Which dont exist) +91 [protected], +91 [protected]
Tax Invoice No.: CA99
Bill Date: 05/12/2012
Particulars: I qty TATA Photon+ , IMEI No. A[protected]CAE, Rate: 1650
VAT TIN No.: [protected] V w.e.f. 15/04/2006
CST TIN No.: [protected] C w.e.f. 15/04/2006