Tata Photon Plus — Service not Provided as promised by company

Address:

West Tripura, Tripura

Respected Sir,
I want to attract your attention towards Tata Photon Plus customer support system.I am a photon + customer since 14th of oct. My device had broken into pieces on 3rd of Nov.After that I called customer care , received by Manumita(I don't remembered clearly)sitting in kolkata.She told me that you will get discout of Rs 750/- on new device. When I contacted Tata Outlet at Akhaura Road,Agartala,West Tripura799001 from where I have bought the device, they told me that here no such service is available.After a lot of discussion he told me to wait 7 days.After 7 days they again told me same.Now I again talked with customer care , they replied in same way that you will get 750/- discount.Now I given call to the distributor ,they finally told me take the device at 2499. Now I contacted Nodal Officer Mr. Anshuman Borbora on [protected]. He told me that you will get no discount on broken device but if,I would lost the device I can get Rs 1000 discount.(What is the Logic).Now he told me after contacting the distributor who is with me , he told me that no such service is available at Agartala.He wrote my complaint and promised me to contact me but never contacted.Lastly I have decided to terminate the device connection,but the distributor told me that we have no right to terminate the postpaid connection from here , talk to customer care.Now these whole scenario took my long office hours and lots of patience and lots of days.
Now the bill is increasing as my monthly rental is fixed , they neither stopped it nor terminated.And the customer care is now saying that pay your bill after only that your connection will be terminated.I don't want to pay for time i have not used the connection.I don't know what to do leaving me in lot of stress . My bill is also not reached the destination.How can I pay it. I am fed up totally.

Now i want to say that if Tata Photon Plus device is reaching to me its services must reach me but in this case Services is not reaching me.

Sir , I don't want to pay the bills for the delays done by the Tata Photon Plus customer Services and needs compensation for the office hours i have lost due to unwanted and unsatisfactory discussions with the distributor Tata at Akhaura Road, Agartala , 799001 & customer care which is of no use.I want new device for free and don't want to pay due bills to Tata photon Plus as they have taken my office hours and giving me mental pressure.
I kindly request you to take some action regarding this, as this problem is big for customer who are in north east region.
My Photon Plus no is [protected]
and My name is Rajeev Ranjan
Agartala
West Tripura 799001