Tata Photon Plus — Wrong commitment by Agency

Address:

Bangalore, Karnataka

I am Badarinath T S of Bangalore. I am a Tata Photon Customer
My Photon number is [protected]
My contact number is [protected]


I purchased a Tata Photon Plus Connection on 3/10/2010. I had called an agency on[protected] and purchased the connection. An agent by named Shiva had activated the connection for me stating that the minimum download speed will be 512kbps. After he activated and installed the device for me, I just checked the speed at www.speedtest.net. To my surprise the speed was just 0.12mbps. I suddenly called the same person and said him that the speed is just 0.12mbps. He asked me to wait another day till the documents reach the agency. I waited for another 2 day but there was no improvement in the speed at all. I tried calling him but he was not ready to recieve my call at all. I tried calling him from other phones but as soon as he heard my voice, he was suddenly disconnecting the call. On 6/10/2010 I checked the speed at www.speedtest.net again. To my surprise the download speed was just 0.06mbps. I called customer care and registered a complain. They said me that the issue will be resolved iwithin 2 day. Accordingly a Technician by name Narasimha contacted me by number [protected]/4. He said i'll come to your house and resolve the issue for me. Accordingly he came to my house and tried some trouble shooting steps but could not increase the speed even by a bit. To my surprise, the download speed had reduced from 0.06mbps to 0.02mbps after the trouble shooting steps. He too was surprised and asked me to wait for a few days so that he would check out my settings and resolve the issue. After a few days he closed the complain. I called the customer care and asked what was the update the person had given after closing the complaint. I was shocked to see that the person had updated the download speed as 1.13mbps and the upload speed as 0.80mbps(actuall upload speed was 0.03mbps). Then I requested the customer care executive to raise anoyher complaint. The person did so. The technician had called me once again. This time he did not visit my house either and closed the complaint statind Download speed as 0.80mbps and upload sped as 0.70mbps. I just called him back and asked the reason behind closing of complaints without resolving, he suddenly disconnected my call. From then on I have raised 7 complaints and the same thing was happening. And one day I directly went to Head office situated at Kormangala, Bangalore. There I requested a manager by name Sarvana to send a technitian and he did so. The next day I recieved a call from the same technitian, there I requested him to come to my house and checkout the issue for me. He came and checked the speed. In a job sheet that he gave me, he mentioned the exact speed of that time(Download speed of 0.03 mbps and to my surprise the upload speed was 0.35mbps.) But he said I cannot do anything to the speed. So I took the job sheet to the Tata Indicom head office at Kormangala and submitted it asking for the device refund. The same manager took a copy of the job sheet and asked me to wait for a few day till he submits the copy to the higher authorities. I waited for 4 days and then I got a cell from the people saying that device refund is not possible for speed of 0.03mbps, only speeds below 0.01mbps can be refunded(Who the hell in this world can use internet of speed 30 kbps or 0.03mbps). Now they are neither ready to resolve the issue or ready to give me the device refund. Now the current download speed is 0.07mbps and the current upload speed is 0.04mbps. I can neither download anything nor upload anything to send an email to anyone. Therefore I need your help.

With Regards
Badarinath T S