Tata Photon Plus — Pathetic Service - Bad Customer Care

Address:

Bangalore, Karnataka

I regret to have opted for Tata Photon Plus service. I faced problems since day one.
- There was problem in activation.
- I had the product home delivered and was unable to reach the seller after that!..
- There were no communications (No Welcome Note, the 1st monthly bill never reached until my 1st complaint) due to which I did not have my customer id or photon id.
- 1st One Month I could not reach the customer care due to unavailability of the ids.
Finally, I get through due to a 1st Monthly bill payment follow-up call!...
After my complaint (id.[protected] on 4th June'10) that the service is bad with a download speed lower than 10kbps against agreed service and frequently disconnected. The technician visited me to tell me that he would send a report on the network here (I am located in a prime location in Bangalore)and informed me that the solution would be provided in a couple of days.
After multiple follow-ups for quick resolution, I finally get a deadline of 15th June'10. My work is very critical and I had to resort to using neighbour’s connection for my work!..
In spite of having said that a quick solution is critical to me, I was made numerous false promises by the customer care execs and the supervisors with deadlines which never seem to have existed.
I have been patient enough to wait till 15th June'10 which is of no use since they have extended the deadline as well as closed the complaint id without consulting me and raised a new complaint id with a new deadline!...
On the 15th and 16th June’10, post numerous calls to the customer care and awaiting their promised timelines for at least a callback, I did not receive any communication or solution.
I am frustrated for buying such a costly device which is of no use with such a hopeless service and for taking the costliest plan available with them thinking I would get a quality service.
Unless Tata takes necessary actions to pacify the damage, as a senior member in one of the best IT Companies in the world, I think my company should not consider taking services from such bad service providers ever!.. Tata will surely lose any kind of customers from this end!...
I strongly recommend anyone looking for equivalent services not to opt Tata services for sure!..
I have wasted too much of time and money!..
My experience has been more than mere frustration!..