[Resolved]  Tata Photon Plus — Cheating business

Address:

Bangalore, Karnataka

I am writing this for those who are planning to buy tata photon. Here is my story.
I got a tata photon card with the purchase of LCD TV. I was told I need to pay Rs 999/- and that's all I can use it for 3 months free. I had confirmed with the dealer as well while buying. But to my surprise in the first month only a bill has been generated(dec 2, 2010). When I called the customer service they gave me a ticket and said we will resolve in 2 days. It is dec 14. No resolution. Everyday I need to call and follow up. There is a mail from from tata indicom (see bellow). When they cannot keep up the SLA they should shut down there business. I have been talking to a senior person name Salima. She is also absconding. Sincere advice DO NOT fall into there trap.

EMAIL FROM CUSTOMER CARE
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Dear Customer,
Greetings from Tata Indicom!.
This is regarding your docket number[protected].
We regret to inform you that, we are unable to process your complaint within the time committed to you.
We shall take some more time to resolve the complaint.
We request you to kindly bear with us.

Warm Regards,
Suresh babu S