Tata Photon Plus — Information not included in offer document

TTML A/c No[protected]


I took a Tata Photon plus connection on June 3rd 2009, on the promise of getting 10GB download per month free for the first 2 months ( as per the offer letter) . 4-5 days after my photon was activated TTML sends me a letter telling me about the plan i have, and include the information stating -

1) the first month plan fee would be charged on a prorata basis. (misleading information, not mentioned at the time of purchase of plan)

2) they also stated that the credit limit assigned to me was Rs.1000/-. ( they should cut-off my connection on crossing Rs.1000 above my allowance.)

Since i have no way of accurately checking how much of download or upload i have used... i had to wait for for my bill or wait for them to inform me that i had exceeded my credit limit and was due for disconnection.

I recieved a monthly bill of 13,848/-

How can i recieve a bill of anything above Rs.1000 more than my prorated allowance for the remaining of the month.

I refused to pay the outstanding amount until they rectified the situation and resent me the bill and this i intimated to them on the 20 phone conversation i have had with their untrained customer service executives.
I have also written to the nodal officer a number of times only to have ill informed replies, but no solutions.
i would really appreciate if you could see into this situation.