[Resolved]  Tata Photon Plus — Billing Mismanagement

I,Fayeza, am a user of tata photon plus (tata number - [protected], account no.[protected] from last 5 months. I have had following issues which are havent been addressed by the concerned authorities from the last one month.
I have been using photon plus's 950rs plan (tariff plan- HNI HSIA USB 950 MB Plan)which provides 2gb day usage and 10gb night usage, without any extra charges (as per there brochure and as per the informations provided to me by their officials).

1. My credit limit is 3000 INR, which means in any case i am not supposed to get a bill more than 3000Rs in one month's time. but my last month bill ( bill no.[protected], bill period - 05/12/09 to 04/01/10, credit limit 3,000.00Rs). but my lbill has come to Rs. 6,399.00... which is a mistake from their side. my usage is supposed to get barred as soon as my limit reaches 3000rs.

2. My night usage starts at 11 pm till 7 am, and most of my usages are during this stated time. but they claim tat my usage had been during the day time

3. Now for the above issue no.2, they are claiming that even if we log in at 10.59pm, and then continue using their service after 11pm, it is considered to be day time usage. But if i log in anytime after 11pm, and i continue using their service after 7am, it will be automatically considered as day time, and the night time will not be continued after 7 am. This is a pure way of fooling customers as it should be either ways that the automatic time should start, or it should not work both ways. This policy of tata indicom is against all LOGICS.

4. I have logged in a complaint regarding all the above issues and to discontinue the services (complaint number [protected] and the docket number[protected]. But there hasnt been any action taken by them over the issue. what maximum they have done is, kept on disturbing me by calling me over and over again during my office timings and asking me the issues over and over again. Everytime some new person calls me up, who is unaware of the issues, or complaint or the previous conversations i have had with other executives who have called me before, ending the conversation by saying "we will get back to you, regarding your issues after talking to higher officials" and then again someone new calls me up, and the whole story repeats again and again.

5. Everytime an official calls, he/she is unaware of the issues and the previous conversations(as stated earlier) and different data is provided to me by them everytime, contradicting the ones who have called me before.

This thing has become a real head-ache, and i am really fed up of these people, their faulty service and mismanagement from their part. I didnt have any choice other than complaining to consumer forum. I have asked all my friends, not to use tata photon plus, in future, and also asked my friends who are currently using it, to stop their service. I will not recomend anyone to use tata photon plus's service.
I look forward for some "LOGICAL AND FAIR" decision to be taken as soon as possible.

Thanks & regards,
Pallath Kelandath Fayeza