Tata Photon Plus — Tata Photon+ ISP providing bad speed and service

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,

I am using Tata Photon+ wireless Internet Service. The actual speed promised by the ISP is 3.1 Mbps. But, I have never got such a speed from the device. It is always below 0.25 Mbps approximately. I have
raised several complaints through their customer care. They sent their technical staff to my home twice. But, nothing worked. Every time they say their server is down currently and the speed will be ok in couple
of hours. They are also trying to convince me saying that the speed will be good during day time, that too after 11:00 AM and the speed will be low from the evening till next day morning. As I am going to office, I will be using the internet only in the morning before 10:00 AM and evening after 9:00 PM. So, I have never seen a good speed in this device. I always have 94% to 100% signal strength. Today is Sunday and I am at home and trying to see its good speed(?) . But, please see the attached screen shot for the speed
that I get even at day time.

I am using a 10GB plan and paying Rs.1213 every month. But, I cannot even use more than 1 GB every month. So, I am paying the additional cost for more than 9 GBs which I have never used.

My Name: Karkuvelrajan M
Tata Photon Account Number:[protected]
Tata Indicom Number: [protected]

I wanted to take the necessary action against the bad service provided and for cheating the customer by giving false promises. Please guide me and help me in solving this issue.

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Thanks and Regards,
Karkuvelrajan M.