[Resolved]  Tata Photon Plus — Improper Speed/Insufficient Network Coverage

Address:

Ernakulam, Kerala

I recently bought Tata Photon Plus from the Tata Photon Office @ SL Plaza in Cochin. The plan that I subscribed to was for 900 PM under unlimited Plan. What was promised to me was a) Speed of 3.1 MBPS till 5GB and 155KBps Beyond that as per month offering.

This is what I had selected after reading their Manual. Now what they are saying is that they offer speed UPTO 3.1 MBPS but what was written in their manual is speef OF 3.1 MBPS.

What I am getting is hardly 10-12 KBps.....this is insane. I called their CC 2 times and all they say is that the speed is dependant on the number o[censored]sers etc. What they are talking about is the Contention Ratio however no where in their manual is anything mentioned about Contention Ratio.This to me is cheating.

After talking to their CC, I am informed that the Contention Ratio is 1:10, so I should be getting Speed of atleast 700 KBPS but I am not even getting this. So even in that aspect they are cheating and lying.

Its not even 1 month since I purchased this and want a refund of the Device for which I paid, 2500/-. I need Refund of that device.

Somebody please tell me how to go about it



Regards,
Sumit Kumar