[Resolved]  Tata Photon Plus — Internet connectivity

Address:

Hyderabad, Andhra Pradesh

Hi,

This is regarding the tata photon plus connection(Device number [protected]).
On Saturday my net connection got disconnected suddenly without any prior information, mails or calls.
On Saturday i called the customer service around 7-8 times !!!!!!!!
Around 5:30 when i called, a lady picked the call and told me that i will get the net connection Saturday itsel[censored]
Premnath(The supervisor) told me it is not possible and he told me that it will be done by Monday, when i called the customer service on Monday someone called Salima picked the call and told me that in her system the resolution date is 23rd!!!!!!!!
I explained her all the scenario then she promised me on Monday it will be done.
Monday i waited till 7 Pm and again called the customer service someone named Sreedhar picked the call and said it will be done by 10:30 pm for sure!!!!!!!!

I waited till 11 Pm and again i called then some Manager told that it will be done on Tuesday only and he disconnected the call just like that!!!!!!!!!

Just now i got a call saying that it has been activated..........

Sorry to say this but this is not the customer service i expected when i paid around 2800 for this product..



I don't know why you people are contradicting with each other??? Please don't cheat your customers like this..
I have never experienced a worst customer service than this..The supervisor himself is not capable of doing anything(He refused to send a mail also)



Regards,
Sarath