[Resolved]  Tata Photon Plus — bad product ,worse customer care

Address:

Jammu and Kashmir

i brought tata photon plus from local dealer on 5 march 2010 ,despite the fact that many people were warning me to avoid it because of its poor services .but there telling came true as on 20 march i.e within 15 days the modem stopped working .i emailed the customer care they gave a complaint no 264216 and said they will send someone for it but no one ever came till now ,infact i myself went to there customer care at bahu plaza.where they tried to pass me out by saying that its a problem in my computer and should get recharged which i did with 700 rupees and for computer i got it formated .then again i went to their service centre in shastri nagar where they actually recognised that modem has burned out motherboard which was replaced by 26 march .and i was told that meid no of modem is changed and that needs to be activated .for that again i had to go to trg building bahu plaza and also raised a complaint email no 270629 .there they first said only an sr has to be raised and problem will be resolved but it didnot happened and i went to them almost 10 times in 15 days.then they told me to leave my modem with them for few days .when after 1 week i finally got furious and scolded them they told me my modem has been passed on to someone ,and that person didn't had a clue why he was having it,then i came back home with the modem and thanked god that i didn't had postpaid connection of theirs and cursed them for the pain they caused me in 21 days .now still its not working and they say if by 20 april it gets repaired then i must recharge again with 250 rupees and if it doesn't happens then my 700 rupees and thus total of 2500 rupees will be lost.now i don't want to continue their services and want my refund but they say that refund is not company policy ,and i may press the dealer for it.obviously i have been forced to join those victim of tata photon who are tortured by them and warn them against it.those in customer care don't realise the karma engulf in any ways and if everyone stops using tata photon then ratan tata wouldn't loose anything but they will loose their jobs