[Resolved] Tata Photon Plus — Online Recharge Problem

sureshtkly

from Pune, Maharashtra

Address:

Ernakulam, Kerala

I have already registered my complaint stated below. I would like to mention that after my Post To Pre conversion, my access to MyAccount is also not working. I tried to create new one with prepaid category, but no use.

Below is my first complaint.

"My name is Suresh T. My connection [protected], Photon Plus was postpaid initially.I have given request to change it to prepaid on[protected]. There after my postpaid got Inactive and I am not able to connect it to get internet yet[protected].
I contacted tata office at Menaka Ernakulam and got the response that you have to recharge it. So I did an online recharge for Rs. 700 on[protected]Payment Id[protected].But my account got debited and no recharge happened. Then i went to Tata office at Menaka on[protected]. They told me they have raised one complaint and my photon will get recharged within 24 Hrs. But till now there is no response."

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sureshtkly

from Pune, Maharashtra

Dear Sir,

My name is Suresh T. My connection [protected], Photon Plus was postpaid initially.I have given request to change it to prepaid on[protected]. There after my postpaid got Inactive and I am not able to connect it to get internet yet[protected].
I contacted tata office at Menaka Ernakulam and got the response that you have to recharge it. So I did an online recharge for Rs. 700 on[protected]Payment Id[protected].But my account got debited and no recharge happened. Then i went to Tata office at Menaka on[protected]. They told me they have raised one complaint and my photon will get recharged within 24 Hrs. But till now there is no response.

sureshtkly

from Pune, Maharashtra

Dear Sir,

Thank you for your quick response, and I will be waiting for your reply once the issue is solved.

Thankfully
Suresh T

sureshtkly

from Pune, Maharashtra

Thanks to the employees who are working for sorting out my problem.
My online payment which was not credited to my tata photon has been refunded to my account.

Yesterday I talked to one of the customer care executive.
Thanks to him who was patient enough to hear my problems and he had solved my MyAccount login issue.

Also I will be looking forward for the activation of my tata Photon, Which is not working now, after post to pre conversion, according to him will be sorted out before 16/05/2011.

Thankfully
Suresh T

M HANSDAH

sir i have purchaged tata photon sr no [protected] photon [protected]
and sitll not activated (.) so pls do need ful for early activation

Heartfelt

from Mumbai, Maharashtra

Yes, Tata seems to be fooling people or they have a genuine problem with their internal systems.

I am trying to do an online recharge. Yesterday I tried but the system said that I either put in a wrong no. or selected wrong product. Fools! I did everything correctly. I selected the tata photon recharge option before typing my no. Today when I tried I got to the recharge voucher page, but after selecting the value I came to a page indicating "Oops! Page not found" How can a customer rely on them for online recharge with the above described sort of service.

Further, they provide usage details but they do not show the prepaid balance anywhere. After a online recharge the customer gets a receipt but he doesn't still know what is happening in their internal systems. This is clear lack of transparency. They are only fooling the public with their consumer / customer charter .

Troubled.