[Resolved] Tata Photon Plus — Disconnect after 5 min o[censored]se - Application error

raghuvir01

Address:

Pune, Maharashtra

I have recently purchased TATA PHOTON PLUS - Prepaid modem.

After installation and log-inn from my laptop, I am getting message as "SVCHOST.exe- Application error" and after this error all internet applications gets disconnected.

I have tried taking help of customer care center, they suggested following basic checks which I did already. I have not got resolution to my query yet. The response from customer care was not satisfactory. They want to appoligise for problem and inconvenience caused, but nobody has resolution to problem.

Basic Check was :
(1) Un-install software and reinstall
(2) Un-install drivers from Mycomputer->manage option
(3) Delete cookies
(4) Restart computer
(5) Change setting of network type to - hybrid (it was already in - hybrid)

My Tata Photon number is [protected]
Location : Katraj,Pune
Request immediate help.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

raghuvir01

Thanks for the communication.

Request you to provide solution in day or two.

I believe this mistake is because of incorrect software provided by TATA PHOTON. And to be resolved on high priority.

Regards,
Raghuvir

Bijay Kumar Dey

from Kolkata, West Bengal

I bought a new tata photon netconnect+ data card with unlimited plan(Rs 950) on 10-Jul-2011. This card was activated on 10-Jul-2011. Since then, the maximum speed I am getting is 15-20 kbps. I called customer service and followed all instructions like cleaning up temporary files.or something port setting change the speed.but my connection is slow.i dont like this connection please give me a suggestion what can i do...please give me a reply.my email id is ([protected]@gmail.com)