Tata Photon Plus — VERY POOR SPEED

Address:

Lucknow, Uttar Pradesh

Dear Sir/mdam,

I bought a Tata Photon two months back having Tata Indicom number [protected].
After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 200 kbps. This was tested from the website provided by Tata support executive. The complaint was registered docket number[protected] has been closed on 03-FEB-11.Now i dont understnad how could they close the complaint without my satisfaction,the executive who visited my place,also admitted that iam getting a speed of 200 kbps after he checked from his method.
Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.
Now i dont understand the executive went back and didnt replied as to what action he is taking for the slow speed.You are requested to look into the matter with urgency iam paying heavy bills every month ,which i cannot bear any more.if you are not able to resolve the issue ,do let me know and please refund my money and take back the apparatus or replace with somethnig that gives speed.
Now if my problem is not resolved soon i will take stern action against the company for this poor service.Can anybody help me to get rid of this tension as iam simply harassed by this poor service as Iam unable to work and Iam using my relatives broadband for my work.Its really bothering me.If competent are reading this better do something ASAP.I will take this matter to higher ups if its NOT resolved in reasonable time. iam paying 900/month as rental and iam not able to use even Rs9 worth of internet.Please look into the matter with utmost urgency.
i know the technical feasibility and here iam not asknig for 3.1 mbps speed but atleast it should not be 200 kbps.I do not understand why do you people need so much time to resolve such a petty issue,you have executives,franchises in every nook and corner of the city.
so i hope a speedy reply and response from the people at tata.
thanks rgds
RAFEEKUR RAHMAN.
below is the mail i received from TATA CUSTOMER CARE.
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Dear Mr/Ms RAFEEKUR,
Greetings from Tata Indicom!
Thank you for using our services.
This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected].
We would like to inform you that your complaint vide docket number[protected] has been closed on 03-FEB-11
Hope you are satisfied with the resolution provided
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].
Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.
Thanks and Regards,
Team, Tata Indicom