[Resolved] Tata Photon Plus — LOW SPEED & CONNECTION | |||
This is bring in to your notice that I have a USB modem based broad band wireless connection under your brand band TATA Photon on number [protected] with 5 Gb unlimited plan. I am using this connection since Dec 2010. I have tried to contact your customer execution number of time on number-[protected] but instead of position or fair response, I have received negative response showing no interest in my complaint. On 9 April my complain no[protected],whan I call to your customer executive, they said our engineer is visit to your side today but after 36 hrs nobody is come , Than I call 10 April morning, customer executive are say same our engineer is visit to your side today. If you not take any action in this case I will go to higher Authority. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
COMPLAINT REGARDING NON ATTENDING OF FAULT : TATA PHOTON PLUS
Dear Sir,
1. Please refer to Customer ID No [protected].
2. The said broad band connection is faulty and not working since 08 April 2011. The complaint regarding fault has been lodged to customer care, Tata Photon vide Complaint No[protected] dated 09 April 2011,[protected] dated 10 April 2011,[protected] dated 15 April 2011 and interaction ID No[protected] dated 16 April 2011. Several reminders have also given to the customer care, but without any result. The device has been declared faulty by your engineer who visited on 13 April 2011. It was told by him that the device will be replaced by other engineer within 24hrs. After passing of 24hrs we again reminded the customer care who said that the device will be changed by 4 PM on 16 April 2011. It was still not done by 4PM of 16 April 2011. We again reminded the customer care who given address of Lajpatnagar Service Centre saying that the device will be changed by them. Our representative went to Service Centre at Lajpatnagar. They said there that the device is not available with them. These course of action is only harassing the customer which is not acceptable.
3. In view of the above, you are requested to look into the matter personally and instruct the staff to rectify the problem at the earliest. If the problems can not be rectified, our deposit be refunded and the device be deposited back at the earliest so that we can apply for some other better connection.
Dear Sir,
1. Please refer to Customer ID No [protected].
2. The said broad band connection is faulty and not working since 08 April 2011. The complaint regarding fault has been lodged to customer care, Tata Photon vide Complaint No[protected] dated 09 April 2011,[protected] dated 10 April 2011,[protected] dated 15 April 2011 and interaction ID No[protected] dated 16 April 2011. Several reminders have also given to the customer care, but without any result. The device has been declared faulty by your engineer who visited on 13 April 2011. It was told by him that the device will be replaced by other engineer within 24hrs. After passing of 24hrs we again reminded the customer care who said that the device will be changed by 4 PM on 16 April 2011. It was still not done by 4PM of 16 April 2011. We again reminded the customer care who given address of Lajpatnagar Service Centre saying that the device will be changed by them. Our representative went to Service Centre at Lajpatnagar. They said there that the device is not available with them. These course of action is only harassing the customer which is not acceptable.
3. In view of the above, you are requested to look into the matter personally and instruct the staff to rectify the problem at the earliest. If the problems can not be rectified, our deposit be refunded and the device be deposited back at the earliest so that we can apply for some other better connection.
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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1. Please refer to Customer ID No [protected].
2. The said broad band connection is faulty and not working since 08 April 2011. The complaint regarding fault has been lodged to customer care, Tata Photon vide Complaint No[protected] dated 09 April 2011 and Complaint No[protected] dated 10 April 2011. Thereafter several reminders have also given to the customer care, but without any result. Every time it is assured that “Our Service Engineer will visit your office soon”. After lapse of 96 hrs your Engineer came to our office on 13 Apr 2011 and after checking he declared the device faulty. He told that it will be changed within 24 hrs by our Service Engineer. As 48hrs have already past, no any person visited to our office to change the device. Our official work is being hampered due to the same and it has already been intimated to your office repeatedly.
3. It is a repeated recurring problem which has never been rectified properly. Refer our Complaint No[protected] dt 22 Feb 2011 and[protected] dt 05 Mar 2011 and also e-mails sent to your department on 10 April and 14 April 11 (copy attached) . The payment of bill is being claimed/paid despite the device being faulty which is also not justified. If the problems can not be rectified, our deposit be refunded and the device be deposited back at the earliest so that we can apply for some other better connection.