[Resolved]  Tata Photon Plus — speed @ 15mbps

Address:

Mumbai City, Maharashtra

Sir,

i have tataphoton plus mobile number: [protected] from mumbai. i had taken connection from purohit(india) infocomm. i took my conection on 18th jan 2010. the agent from dealer came to my place showed me the speed ,installed my software adn i paid 5200rs in cheque for 6months plan of 5GB at 3.1mbps and after that unlimited at reduced speed. The internet worked fine for 5-6 days until my cheque is passed.After that my problems started. i was unable to open any website from the home. i called the customer care centre to find out the reason. They said that there is problem of internet all over india that day. Next day i called again as internet is not working at all and asked technician visit. the technician called next day at 3.15pm and said he is coming n i said ok. i waited for 2hrs and moved out. he again called at 5.20pm and said he is will come . i said i waited for him for two hours then called customer care to inform i am leaving as i have appointment.i told him to come at next day between 4-5pm. Next day the technician came at 12.30pm and closed the complaint with out telling me why i was getting slow speed. i got a mail from tata telling me my complaint no.[protected] is closed. i called customer care to know the reason but they told me that i will get only 15kbps speed at my place. the rpoblem is with rf. he told he cannot do any thing instead gave me email id to cry on mail for the loss of money. i am staying in mumbai at santacruz ( its like centre of city not out side of city). i am loosing money buti cannot do any thing until i get signal in my place. it will happen only when they install new site signal( some blah blah told by customer care executive named rajesh).i paid for 6 months, now i am loosing Rs 27.7 per day as i am not getting any thing out of my internet connection which i already paid.

i feel like i am cheated. above that customer care executive said he is helpless.


m.somesh babu