| Address: | Nagpur, Maharashtra |
Have not heard anything on this issue from tatatel yet.
[protected][protected][protected][protected]
From: kundan deshratna <[protected]@yahoo.co.in>
Subject: Please revert my 9 GB o[censored]sage that lapsed on 12th Jan11
To: cs.[protected]@tatatel.co.in
Date: Friday, 14 January, 2011, 9:07 PM
Hi Team,
Photon Plus # [protected]
User Name # Kundan Kumar
I would like to bring in a scenario to you which in most obvious cases will get a negative reply from your end; However, i have lost some 9 GB of my balance/usage just because i was not intimated periodically with your SMSs to me. I received one SMS from your end dated 12 Jan 7:57 pm about my existing balance and its validity(12 Jan2011). I appreciate your SMS service for keeping me updated on this front and i do see an improvement on this. I was with some priority Task in office and had missed to address the SMS on time, came to my place tired and went to bed. Next day, i realized that my balance validity has expired. I have a monthly usage of 2 GB and 9 GB has been a balance that can do the job for next 4 months. 9 GB is too much o[censored]sage to just let it lapse.
1. If a user has more than 2 GB o[censored]sage he/she should be reminded at least 3 times before letting the balance to expire on scheduled last day of validity expiration.(Note: i received only one SMS and missed it completely as was busy in my office work)
2. I kindly request you to consider my scenario and revert back my balance 9GB as a token of my loyalty to TataTeleservices and being a part of your sincere Customer base.
I myself would not have bothered you in case it was only a nominal amount on stake.
It was 9 GB/4 month usage for me that i kindly request you to revert. Also, i find fewer approaches from you; found that your SMS frequency should be increased as aforementioned.
I believe that you will be taking my request as an exceptional case and fulfill it in all you capacity. In case, you are not the right group for this; please route me to higher authority so that i can talk and get my balance reverted to my account.
Appreciate all your patience and kind consideration.
Warm Regards
Kundan Kumar
[protected]
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User should get the Balance reverted, genuine point raised.