[Resolved]  Tata Photon Plus — SLOW SPEED and FALSE PROMISE

Address:

Chennai, Tamil Nadu

I bought Tata Photon plus service on 4th oct 2010, while the product was sold the promise made was that i will be receiving min of 700kbps up to 3.1 mbps. I received the same on first day of my service. the next day the speed went down to 100kbps and from that day till now he same probel presist. i was promised that my speed will be the same for the whole month but the Tariff says that i will only have the promised speed up to 5GB and it will reduce to 100kbps. i have not exceeded the limit yet and still receiving 100kbps.. i registered my complaint in customer care and also called the nodal officer. the nodal officer has diverted my number and there is no proper response from tata. i have been complaining from the day 2 i bought this service. i am totally dis satisfied with the service and the response from tata. either they have to fix my connection or refund my money. If i do not receive response with in two days. there is no other way rather than taking this thing to court.

**NOTE : one of the tata technician responded on the second day of my first complaint and said that my area is marked under black list as the no of connection in my area has exceeded the limit. then why was this device sold to me**