[Resolved]  Tata Photon Plus — Service not satisfactory

Address:

Uttar Pradesh

My Tata Photon Plus Account No. is[protected] and TataIndicom No. [protected] witg Tarff Plan is HSIA [protected]@950 Capping Plan. The connection was taken on 15/09/2010. My main purpose to take the connection to give an important presentation at Kolkatta and do net chating with clients. It is really sad to inform that no broad band connectivity available, it was an embarassing situation for me and my whole trip got badly effeected. This shows the big claims by your company about the service is complete lie and hollow.

The moment came back, I called at your customer care. It was promised that within 24 hrs Service Engr will visit my residence. But, here also no one turned up, for this I was already prepared mentally, because this is a normal culture of big organisation like yours.

However, after 3 days of my complain one of your staff called me and wanted to know, what is the problem. It is really a laughing matter, how could a service receiver will know about the peoblem? After testing they could not resolve the issue and it was said that due to tower problem, this data card will not work. This was another surprise, because when the connection was provided, do your marketing person not aware about this or they only concern about to sale the product and keep their score high.

I have already suffered lot of loss and pain. I would request to discontinue this service at once and pay back my deposited money with interest.