[Resolved]  Tata Photon Plus — No Connectivity

Address:

West Delhi, Delhi

Dear Sir,

Request you to go through the below mail as your customer service department is saying that the internet connectivity issue will be improved by 28-Deb-2011, also they can't refund me the money back.

I am sorry to say but I will have to contact the Consumer Forum in case the below issue is not resloved at the earliest.

Kind Regards,
Wg Cdr Mahanand Prasad VSM
(Vet.)


----- Forwarded Message ----
From: "customer.[protected]@tatatel.co.in" <customer.[protected]@tatatel.co.in>
To: [protected]@yahoo.co.in
Cc: [protected]@nic.in; nodalofficer.[protected]@tatatel.co.in; appellateauthority.[protected]@tatatel.co.in
Sent: Sat, 8 January, 2011 2:12:24 PM
Subject: Unsatisfactory Services- TATA Photon~~M3375565

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 08/01/2011 regarding your Tata Photon plus number [protected]. We truly value our relationship with you and regret for the inconvenience faced by you. With reference to your mail regarding internet related issue (poor connectivity and signal), we would like to inform you that we have again cross checked your issue with our concerned department and found that we are in the process o[censored]pgrading our network coverage in your area for better connectivity in future due to which you are facing slow speed and internet connectivity issue and it will be improved by 28-Deb-2011.

Further, this is to inform you that we are unable to refund purchase amount of Photon plus as this is your personal property.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon Plus customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Manoj Semwal on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Annu Y Garg – Manager – Customer care – Delhi
Contact No –[protected], www.tataindicom.com






-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:22:28.0
To : AppellateAuthority.[protected]@tatatel.co.in
Cc: [protected]@nic.in,nodalofficer.[protected]@tatatel.co.in,customercare.[protecte...⇄
Subject: Unsatisfactory Services- TATA Photon~~M3375565
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

I have purchased a TATA photon plus #[protected] from local vendor on 15th Dec
2010, however there is no connectivity at my place and I had to raise the
complaint several times for the, same however could not get the any resolution.


Also I received a message today that "The SR 198 - type trouble ticket has been
raised on [protected]. Your reference No. is[protected] will resolved your request
by 22nd March 2011"

Previously I received a message that your complain #[protected], will be resolved
by 08th Jan 2011.

It is requested that either the connectivity of my photon plus may be provided
or the equipment may be taken back and necessary refund be made at the earliest.


Thanks & Regards,
Wg Cdr Mahanand Prasad VSM
(Vet.)

H.No. WZ-1023,Grnd floor,
Nangal Raya, Pankha Road
New Delhi 110046
Mob- [protected]