Tata Photon Complaints & Reviews

Address: Delhi

I tried to recharge my tata photon data card on 11-Jan-2013 from www.mobikwik.com. and my transactions are failed but money had been deducted

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 18, 2013

Dear Ankita,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you. Also you can Call us at[protected]Toll Free) to speak with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Delhi

Dear sir/madam,

I have been using the tata photon plus connection for almost a year now.4000 rs advance rental plan was activated on my number in july 2012 till january 2013.on 6th january when i called on helpline number i was continously told that the server is down and call later.then next day when i called i was told that on my number a plan of 950 is activated as per the rule.i wanted a 1200 rs rental plan for which i was told that it is not possible as the plan of 950 is activated on this number.on the bill generation day i was shocked to see a bill of whopping Rs.4000 which was charged to me without my consent.When i called the customer care this time, i was told that now it has been activated and 2 emails were send to me (which i did not receive) for consent.I request you to activate the 1200(11 gb plan) or 950(5 gb as per the rule plan) as i do not want to use the 5gb unlimited plan.also i would like to bring to your notice that when i requested to speak to a senior person i was told that they are busy.i was put on hold for 10 minutes 3 times but still i was not able to get through with senior.request you to resolve the issue at the earliest.

[protected][protected]
Regards
Utkarsh
contact:+91-[protected]

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Address: Bangalore, Karnataka

Hi ,

With regards to my Photon Plus No [protected] , I have asked for the plan change in the month of July , but it was not done stating that there was an technical issue , again i got the same bill . When i called customer care again they were very rude to me and disconnected my connection and every time when i call CC they were not responding . But I used to get my bill . I really don't understand if i don't use i mean i connection was disconnected then how can i get bill.
And again this collection people called me and Asked me to pay the bill for the 1st time , i told my concern with that fellow who called me .
But next time onwards i used to get harassment calls and started saying " come out i will see u "(raudism ) .
TATA PHOTON is not responding to me now .
So thought of registering a complaint in the local police station on harassment calls and Also Consumer court

Aug 13, 2020

Complaint marked as Resolved

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A

amitk321

from Delhi, Delhi

hi

my name is Amit, tata photon+ number is [protected] ....m not able to use my device from past 2 months ( that should be enough to open up your eyes) & regularly almost twice a week complaining to your customercare since then...from the past 2 weeks your stupid nodal office members are making false promises of JE visit....there has been not a single JE visit from your end since past 2 months & now m frustrated & writing this email to you guys ....

i've tried the highest authorities i could talk to including Mr. mayank Jain, Veneet Bhatia & Sudesh & i found them too useless & irresponsinble as your other CC executives....

these guys are simply ruining the reputition of a good brand name like TATA with this kind of lazy behaviour ...i mean a small issue that could be solved within hours is taking so long that it's been over 2 months & these all guys are still answerless .........

still i[censored] are not able to resolve this issue ...i want my full money back i spent on purchasing your sluggish device , so that i can go with Reliance or MTS ......i chose TATA over reliance but i now guess i made a wrong choice & i want my full money back...........i don't want to hear more excuses from your end...just a straight answer...can u solve this issue now ?? or just take your device with you & pay me my 3500 bucks ....

waiting for a quick response
Amit

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 14, 2013

Dear Rakesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

I have been using tata photon 3g dongle whose number is [protected] for past 3-4 months.Initially it worked just fine,but these days working with the dongle has become increasingly irritating.Connection is one issue,it takes a lot of time to connect and once connected it loses connection in a few minutes..Not sure what to do in the case..!!

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 10, 2013

Dear Mr.Jha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 16, 2013

Dear Mr.Jha,

The internet gets disconnected due to congestion. Kindly reset the handset and connect the same to the internet.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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R

Rakesh Sharma

from Ahmedabad, Gujarat

May 26, 2013

Hi,

PLESE DON'T TAKE TATA PHOTON 3G. I'm saying becasue i'm suffering from the speed what they are providing & they are unable help apart from the suggestion like reinstall the photo3G software, clear the temp folder etc etc, , , ,
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!

Thanks,

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Address: Amravati, Maharashtra

m using tata photon whiz modem from 2yrs...it is giving various problems...main pb is m always doing unlimited 333 recharge..then also they are deducting downloading recharges..first few months thet r nt doing such rediculous things..then what type of this is unlimited recharge???????????

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 10, 2013

Dear Neha,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Andhra Pradesh

Sir/Madam,
My self Suresh Dammalapati, 15 days back I have taken a Tata Photon plus (Net Card) from one of the Tata Representative
And that time i was clearly Asked About all the Detail, and they said speed about 3.1 MBPS Unlimited Down load or Browsing Up To 60 days Without any terms and conditions And i was paid 1500/- net at that time And also they were not given any receipt to me

After 10 Days On wards I am facing problem with that Couple of times i called to that representative but he is not picking my call,
if i called him from New no he will answer and saying that i am in meeting like that,

For this reason i also complained to his Supervisor he was also not answering, and also i called to customer care they were giving different no
every time If called to [protected] they were saying call to [protected] they were saying call to [protected] they were saying call to [protected]
like this they were playing with me

Representative name Harsha
Mobile No [protected]
Supervisor Mobile No [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 10, 2013

Dear Mr.Dammalapati,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Mumbai City, Maharashtra

Hi,

My friend bought a Tata Photon device on December 4th 2012. Its been 25 days of purchase. But still the device hasnt been activated. We are frustrated calling the customer care, sending mail and going to store directly. For the past 13 days, whenever we call, the only reply we get is "Local verification is Pending". Also false promises by the customer care that the local verification will be over by next 24Hrs or 48Hrs. I feel as if we are cheated. They are saying that they wont refund the amount we had paid. Also the device is useless in other networks(i.e i cant use the device for other network).

Regards,
Satheesh Prabu K

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S

SatheeshPrabuK

from Gurgaon, Haryana

Jan 1, 2013

No step from the Customer care side. NEW YEAR is gone without the device.

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S

SatheeshPrabuK

from Gurgaon, Haryana

Jan 3, 2013

Finally device worked on 2nd Jan 2013 after near a month wait.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Dear Mr.Prabhu,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

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Address: Pune, Maharashtra

I have purchased a Tata photon 3G dongle. Sometimes, I have to work from home and I need high speed internet speed to do my office tasks from home. For about a week, it worked fine without any issue. After that I never got the 3G network. I always have to connect to 2G network om which I am getting the maximum speed 10-20kbps. My work includes voice and video calls, which are not possible on this low speed. I have called them a lot of times. I have sent them emails, but they have not provided me any resolution. I have escalated this to their higher authorities, but it seems like they do not want to help their customers. I have informed them enormous times about this issue, but they had not provided any clear response. Despite of all these things, they generated my bill and calling me to make the payment. Please help me in solving this problem or give me a guidance to do further proceedings against TATA DOCOMO 3G Customer Care which cant help their Customers in a simple request whereas they boasts of providing best customer services from all telecom providers.

Even they have updated my phone number in Tata photon plus instead of 3G. Every time I called them, I connected to photon plus and the representative informed me to dial using a different phone number. I have only one personal number. Whenever, i need to speak to their customer care, I have dial using a different phone which I have borrow from my friends.

I can provide mail replies from customer care executives from tata docomo if required for further proceedings.

Also, I am attaching the screenshots as well. In one of the screenshot, I am not getting any 3G signal. The screenshot shows the speed that I am getting at 2G.

Thanks & Regards,
Abhishek Gaur,
[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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A

abhishekgaur23

from Ahmedabad, Gujarat

Dec 29, 2012

Please let me know how to proceed further with the above issue

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A

abhishekgaur23

from Ahmedabad, Gujarat

Jan 3, 2013

Please provide any updates on this issue.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Dear Mr.Gaur,

Kindly provide us your Tata DOCOMO number, your alternate contact number so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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A

abhishekgaur23

from Ahmedabad, Gujarat

Mar 5, 2013

you can contact me on [protected]

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A

abhishekgaur23

from Ahmedabad, Gujarat

Mar 20, 2013

This issue is still not resolved. Its the best Tata DOCOMO can do (not providing the service).

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K

khater ali

May 2, 2013

Hi,

I am using tata docomo 3G dongle post paid connection.I am also having the same problem. Frequent disconnection is there and the speed is 4kb to 20 kbps only.

My work includes voice and video calls, which are not possible on this low speed. I have called them a lot of times. I have sent them emails, but they have not provided me any resolution. I have escalated this to their higher authorities, but it seems like they do not want to help their customers. I have informed them enormous times about this issue, but they had not provided any clear response.

I paid my all bills..nobody is ready to take the action. I sent so many mails..and called but there is no response

Regards
Khater Ali

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A

abhishekgaur23

from Ahmedabad, Gujarat

May 7, 2013

Hi Khater Ali,

My issue was not resolved. Finally, I gave up and switched to a different ISP. I am using Airtel now. They are good. Atleast they listen to their customers, not like Tata Docomo, who don't really care about their customers.

Regards,
Abhishek Gaur

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R

Rakesh Sharma

from Ahmedabad, Gujarat

May 26, 2013

Hi,

PLESE DON'T TAKE TATA PHOTON 3G. I'm saying becasue i'm suffering from the speed what they are providing & they are unable help apart from the suggestion like reinstall the photo3G software, clear the temp folder etc etc, , , ,
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!
!!! PLESE DON'T TAKE TATA PHOTON 3G.!!!

Thanks,

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Address: Gurgaon, Haryana

Sir,

I am 'Ajit Verma' has taken the Tata Photon+ dongle from Tata TeleService -Sales Executive 'Rishabh' mobile : ([protected]), Satyender Yadav([protected]) on 20 dec 2012. Promised to be activate the Dongle on Next day.

Device: [protected] and 14digit : A0000036F194D6

Now the sales executive is not picking the call or calling back at all. Frustrating ......
Is it how you treat the customers, just sell them , take the money and thats all...

Could you please activate the device (let me know) and take the action against the dealer and Executives

thanks
Ajit

Mar 29, 2016

Complaint marked as Resolved

Now I get rid of Tata photon dongle as it is having very weak signals in the area I am living. So no use for me. Actually tata photo device is required for people who travels a lot. Thanks.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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TATA Photon Whiz

I migrated to a prepaid Tata Photon Whiz from a postpaid account. I recharged the connection for INR 199 on December 14, 2012 and even after 15 days of running around to solve the problem, all I get after the modem activation process is :your call reference number-149 is blocked,please contact customer care. Customer Care asks me to go to the service center and the service center redirects me to customer care.

Hyderabad support centers are absolutely useless!

Can anyone help?

Aug 13, 2020

Complaint marked as Resolved

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N

nagaraj pujar

from Bengaluru, Karnataka

i got new tata photon whiz free for my HP laptop but after using it for one month now its not at all working its showing errors from last 3months plantey of times i contacted customer care but not getting any solution i am fed up of it. so friends i request you that please dont buy tata photon.

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Y

yogesh zavare

from Mumbai, Maharashtra

We have purchased 4 PHOTON-WHIZ cards. out of which 2 are activated & 2 are not.
I dont have any customer care number.
Please guide me.
Activation is necessary till tomorrow.

Thanks & regards...
Yogesh zavare.

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F

farook

from Hyderabad, Telangana

tata photonwhiz — not connecting

Iam a reserch scholar from University of Kerala. My complaint is that though my photon whiz covering the dept. its not connecting when Iam in the Research Hostel. That meanse in short Im nable to use my device after 4pm till 10 am

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R

rakeshxp_2007

from Mumbai, Maharashtra

Feb 17, 2011

TATA Photon Whiz — SERVICE REPRESENTATIVE NOT RESPONDING

MOST OF THE TIMES MY DEVICE FAILS TO CONNECT TO THE HOME PAGE AND FOR THE SAME I HAD ASKED FOR SUPPORT FROM THE CUSTOMER CARE OF TATA PHOTON WIZ ON ITS TOLL FREE NO. THEY CONNECTED ME WITH THE LOCAL REP BUT FOR TECHNICAL ISSUES THE CONVERSATION WAS NOT BEEN ABLE TO ESTABLISHED.I TRIED AGAIN AFTER FEW WEEK, FINALLY I GOT REPLY THAT THEIR ONLY REP IS NOT AVAILABLE.IT SINCE 6 WEEK, NO ONE HAS VISITED MY PLACE YET.PRESENTLY MY DEVICE IS NOT IN THE STATE OF SERVICE BUT I AM PAYING THE MONTHLY RENTAL.

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S

ssajeesh041

from Hyderabad, Telangana

Jun 15, 2011

i think to chose reliance y u know our time & electricity bill will increase throw low speed [[[waste]]]]]]]]]], if we chose another connection thats make profit i am also complaint ther i[censored] get connected no use
hhhhhhhhhhhhhhhhhh y u know they ask WHERE, WHAT, WAIT 5min, CALL U BACK, THEN THEN THEN tell u later i am waiting 4 that

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the Tata Photon Plus connection details.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care
Tata DOCOMO

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S

soumyanalam

from Chennai, Tamil Nadu

Feb 16, 2013

Tata Photon: [protected]
Name: Soumya Nalam

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S

soumyanalam

from Chennai, Tamil Nadu

Feb 18, 2013

[protected] is always busy. Can't you people at least call me back?

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S

soumyanalam

from Chennai, Tamil Nadu

Feb 18, 2013

It is not a Tata Photon Plus connection--it is a Tata Photon Whiz connection (your product if you remember)

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S

soumyanalam

from Chennai, Tamil Nadu

Feb 19, 2013

This is the response after all that waiting:

Dear Ms. Nalam,

We refer to your email dated 18th Feb 2013 regarding connectivity concern for your Photon number [protected].

Please accept my sincere apologies for the inconvenience caused to you.

Please be informed that your photon internet services are in grace period due to non recharge. Hence, we request you to kindly recharge by visiting the nearest dealer for the services to be restored.

Thank You for surfing with Photon.

Photon Care Team

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A

amrita photon

from Vadodara, Gujarat

Jun 5, 2015

Dear team
I was using my Tata photon whiz before 4 years and that time its performance was good. But when I m trying to use this modem then it is showing Error- 678. So can I use this modem now. Please help me out.
My Tata photon whiz no.is [protected].

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Address: Jaipur, Rajasthan

I purchase a TATA Photon device which no is [protected]. and i lost it than 15 december i block it and renew second device which have same number([protected]), and i visit many time in tata photon service center but they did not given any positive response, i call also customer care but they always said please visit our outlets or service center, my device is also not active now i am also an employee and i am not able to contact or visit daily in their office.
kindly help me as soon as possible to activate my device.

Thanks,
Arpit Badjatya
Email: arpit.[protected]@gmail.com
Contact No: [protected]

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 27, 2012

Dear Mr.Jain,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: Tamil Nadu

hello sir/ madam, i am komathi. i am using tata photon whiz for more than 2yrs. Tata Account no[protected]... but my net speed is too low it will comes up to 32-40kpbs.... plz increase my speed... i cant able to open a web page and i cant able to download anything quicker... i am searching for the place where i get more air and i too generating a air through paper, note etc... plz help me.. otherwise plz refund my amount.. i change the another net connection...i takes more time even to open a webpage....

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 24, 2012

Dear Komathi,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

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Address: Nashik, Maharashtra

Hello,

My tata photon plus number is [protected] and I recharged it a few minutes back with Rs.99/- and it is still not updated cause as per their customer care executive Jaydeep their server is down currently.

Can you please make sure my recharge goes through.

Contact me at [protected].

Thank you.'

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J

joaquimalemao

from Mumbai, Maharashtra

Tata Photon — NOt Received

Dear Sir,

I, Mr.Joaquim Alemeo had ordered Photon (form no. 3130997) from Tata Photon on 4th August 2010. I had paid the full amount of Rs.2299 + 99 cheque no.415647 and 415648 dated on 4 August 2010 drawn on Central Bank of India.

In spite of all the requirements fulfilled according them I have still not received the instrument nor are they ready to refund the amount.

I have been continuously complaining and informing for the needful to be done. There is no response from them hence taking this step of putting the complaint at the consumer court. Hoping to get a prompt reply

Thanking You

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N

nikan

from Nagpur, Maharashtra

Nov 27, 2012

I recharged my photon [protected] with Rs. 350 but the recharge has not been updated it seems as the device shows "The PPP link protocol was terminated" on connection. Please have this resolved!

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C

cjmohekar

from Pune, Maharashtra

Dec 23, 2012

Hello,

My tata photon plus number is [protected] and I recharged it a few minutes back with Rs.99/- and it is still not updated cause as per their customer care executive Jaydeep their server is down currently.

Can you please make sure my recharge goes through.

Contact me at [protected].

Thank you.'

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 24, 2012

Dear Mr.Mohekar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Dear Mr.Mohekar,

We would like to inform you that the recharge of Rs.99 has been successful.
Thanks and Regards,
Customer Care
Tata DOCOMO

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Address: Saharanpur, Uttar Pradesh

My name is NOOR MOHAMMAD and I am using TATA PHOTON WHIZ from more than past 1 year and It was working properly till few days.On 17/Dec/2012,My unlimited internet plan for Rs-199 in homezone had expired and I recharged it again on 18/Dec/2012 for Rs-199. I was using the internet normally in homezone and on next day I found that It was not connecting,then I checked the Inbox and found that there were several Messages showing the balance deductions I contacted the costumer care.First of all I was shocked to find that My number is registered on wrong I.D.He is someone with name RASHID,H.No.196,Devi Das ,Khatauli,Muzaffarnagar-251001,then the costumer care told me that you are not using the device in home zone that is why the balance is deducting .I want to ask the company that I am using this device on same city,even on same computer since more than 1 year then where the homezone had gone till yet.After that they told me that you have no core balance in your account and you must recharge it.I recharged it for Rs.50 and again I found that balance was deducting from core balance.Till then I am calling customer care repeatedly and I am not getting satisfactory answer.I am using TATA services since several years and I am very unsatisfied with company's service.I request the company to restore my services and also to change my I.D to my original I.D as early as possible other wise I will be forced to switch to some other company.I have deposited it to nearest centre.

Aug 13, 2020

Complaint marked as Resolved

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J

jani khyal

from Pune, Maharashtra

TATA Photon Whiz — e-mail & speed

hi i m khyal from ahmedabad.my e-mail's r not sending & the speed is very very very low.the company is saying that this is high speed, bt no it is nt a high speed.i want to replace it.

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K

K.gouse mohieddin

ha i this gouse i brought new photon whiz but the speed ver low ple resovle the problem m photon number is [protected] than q

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M

Mahendra_L

TATA Photon Whiz — Internet Issue & Speed difference

Hi Suresh/Stella Thomason (TATAINDICOM PHOTON)
As per the email from bestteleservices vendor of Photon connection, the Photo Wizz is supposed to be working at 230Kbps but when I connect it give no more than 153.6 kbps, which is false & wrong committment given by Tataphoton team as per the email attached to me.

Hence I am been cheated with wrong commitment & kept in dark with actual & offered speed of Tata Photo Wizz.

Hence I would request TATA Photon team to refund my Amount of 1500+ 500 ( Rs.1500 for Tataphoton wizz modem device & Rs.500 for inconvenience caused to me)

I have logged 2 complaints since 10 days, but no proper resolution to the complain, & now the device stopped working.
8th July[protected] Vijay
13- july[protected] Ramesh

Thanks and Regards,
L Mahendra Kumar
Cell#[protected].
Bangalore.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 24, 2012

Dear Mr.Mohammad,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

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Address: South 24 Parganas, West Bengal

I RECEIVED ONE BILL FOR MY A/C NO.[protected] REGARDING PHOTON PLUS NO.[protected] RS.1462.93 & WALKY NO.[protected] FOR RS.255.62 FOR THE MONTH OF NOV'12. I LODGED REPEATED QUERIES SINCE MY PHOTON PLUS CHARGING WAS EXCESSIVE. I SURRENDERED PHOTON PLUS ON 18.11.2012 AND DID NOT USE IT 7 DAYS PRIOR TO THAT. THEN WHY THIS EXCESSIVE BILLING? I ASKED FOR DETAILS O[censored]SAGE. THAT WAS NOT PROVIDED DESPITE REPEATED REQUESTS. FINALLY I WAS ADVISED THAT OUTSTANDING AGAINST TATA PHOTON IS NIL. I CHECKED ACCOUNT AND I FOUND THAT THE OUTSTANDING CONTINUES TO SHOW RS.1725.99. I AGAIN REQUESTED [protected]@TATAINDICOM.COM TO REVISE THE BILL. THEY SENT THE MAIL TODAY THAT MY OUTSTANDING AGAINST PHOTON IS RS.1462.93. MY GRIEVANCE INSTEAD OF BEING REDRESSED WAS AGGRAVATED THROUGH YOUR REPEATED FALSE PROMISES & ASSURANCES. I AM FED UP WITH U. I AM LODGING THIS COMPLAINT WITH THE HOPE THAT THIS TIME IT WILL BE PROPERLY REDRESSED. IF YOU DO NOT RESPONSE POSITIVELY OR SUBMIT THE EXACT USAGE TIME I SHALL RESORT TO FURTHER LEGAL ACTION HOLDING YOU ACCOUNTABLE FOR THE CONTINUOUS HARASSMENT & MENTAL AGONY.

DEBMALYA MITRA
[protected]
E-MAIL ID - [protected]@gmail.com.
dt.22.12.2012

Aug 13, 2020

Complaint marked as Resolved

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P

prafulk2003

Jun 9, 2011

Tata Photon Plus — Excessive amount in Bill

Hello Sir/Mam,

I am the customer of TATA Photon plus Internet Data card and I am using it since last 1 year. My Account number for TATA photon plus is [protected] under My name Praful Karambelkar. My complaint is about Billing. I received SMS from TATA Tele service saying that my June 2011 month bill is generated and Amount of RS 1088. Actually my above account is under 400 per month Unlimited plan and according to this plan my bill should be not more than 450 rs P/M including taxes. I did my last payment of rs 541 on 1st June 2011 which was for Month of May. It was delayed to due date so I paid rs 100 Extra Total is 641 rs. Now I called TATA photon customer care/Nodal office and they said that your bill is not yet refereeing on system to check if there is nay issue. My bill generation date is 5th of every month and today is 9th June but still bill is not yet reflected on Online system. HARD copy I receive every month 15th date. Which is again concern if bill is generated on 5th of Every Month then why this much of time. I got very bad service from customer care and my issue not resolved up to satisfaction. Nodal office asked me to call back in another 24 hours which is again frustrating point for customer.I would request consumer forum to help me to get my billing issue resolved. And Warn Tata Photon dept to dispatch bill on time.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 24, 2012

Dear Mr.Mitra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Address: South 24 Parganas, West Bengal

I received one bill for the month ending 27.11.2012 for Rs.1718.55 comprising of Rs.255.62 for walky No.65002475 & Rs.1462.93 for photon plus No.[protected]. My account No. is[protected]. The bill of photon plus was exorbitantly high since i had surrendered photon plus w.e.f. 18.11.2012 and did not use it 7 days prior to that. I lodged complaint and demanded details o[censored]sage of photon since i am sure i am being harassed simply because i have surrendered the photon. Continuous harassing mails producing nothing of value or substance followed. Finally i was sent a mail on 21.12.2012 that my outstanding against photon plus is nil. I checked the account and found outstanding continues to show there. I enquired and was told matter is being looked into. On 21.12.2012 I received one call from your office that my oustanding dues against walky is Rs.752/- I asked why? Your bill says it is only rs.255.62. I was assured the matter is being looked into and details will be sent to me. I enquired through mail and received one mail today that my outstanding continues to be Rs.1718.55. That is extremely humiliating. I am neither being provided with details o[censored]sage of photon nor being provided with correct outstanding amount. Please correct your bill and advise me the correct outstanding so that i may clear it. Enough is enough. If I do not receive any satisfactory response from you I shall resort to other legal recourse for harassing & humiliating me for the last 15 days and putting me & my family into extreme harassing situation.

debmalya mitra
[protected]
dt.22.12.2012

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 24, 2012

Dear Mr.Mitra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Hi,

I am tata photon internet service holder and I asked to changes my plan of 990 unlimited to 250 ( on 29 July ), He said he will change plan.
Now in August they charging me Data Usage Charges : 500.00 and I DON'T LOGIN FOR SINGLE TIME EVEN AS I LOST MY DONGLE WHILE SHIFTING !!!

Bill Period : 09/08/12 to 08/09/12
Amount : Rs. 842.70, ( Monthly Rentals : 250.00)

I got call from
1. vision.[protected]@yahoo.com - On 2 Nov, To settled issue and I asked him to send my login session as i am sure that i dont login for single time even but later they dont respond.

2. Mr. Nilima from store - on 15 Nov , To settle issue, I explained entire case and asked her to give solution , she said she will talk to main boss and will call again, still I am waiting for call, I called to store for asking , why Nilim not calling, lady on call said, she is on leave.

3. Mr. Pooja from Shivajinagar consumer court : on 19 Dec, I again explained entire case, she said she will call again in 5 min , conversation is of 10 am, its 2 pm now, still waiting for call.

Please please don't buy Tata photon get, they almost touch your feet to take plan but later we come to know, we are just adding fund for photon account, NO responsible person for solving issue, Customer care closed ticket by just giving reply that your problem is solved!!!!

Aug 13, 2020

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 31, 2012

Dear Vimala,

We regret the inconvenience .Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Address: Bangalore, Karnataka

I had a tata photon connection[protected]. However, few months back, it stopped working and whenever I tried to connect, it was very slow and the desired pages would not open. I called the representatives several times and every time they say that something or the other is wrong. Finally I requested for disconnection as it was not working at all.However the representative tried selling it back to me. I refused and even said I wont pay any more bills. And I stopped using it completely.
But then I continued receiving bills and calls. Every time they called I requested to have it disconnected and said I have done it long back but to no avail. Now I have started getting legal emails and continuous calls from delhi court with someone talking quiet rudely and asking me to appear in court. This is a total harassment when I have stopped using the service and have requested for cancellation. I have never been a non-paying customer. As long I had the connection working, I paid my bills on time and never kept any dues.

Why should I go through this, when I didn't even use it and have done my part clearly. I love Tata Photon. But at this rate. I don't think I would advise anyone to keep it.

Aug 13, 2020

Complaint marked as Resolved

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S

sunil_kumar

from Lucknow, Uttar Pradesh

Tata Photon Plus — Unnecessary harassing

My bill is not yet generated. In website it is showing wrong amount, it is showing bill of two months together. When i'm contacting to the coco shop, they are doing nothing everyday they ask me to come over there. When i reach there they are telling me that we send it to some official but he cant do anything come tomorrow we will send to some other official. This thing happens last 1 week everyday.
Nobody is giving me a correct solution nor they solve my problem.
The official name is Mr. Mahmood and the coco shop representative is Mr. Amrit

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S

sudheer133

Feb 25, 2011

Dear friends,

I regret my decison to go for Tata Photon card. (not one three)

I was using Tata photon card and no issues with the speed as this was sued for general browsing only. I misplaced my card (firsttime) and when i approached the Customer care center near by my house they suggested to go for new temporary card (cheaper one with slow speed) and keep this on Hold for three months. However i found my old card in weeks time and approached the same centre to cancel my new temporary card. also i had called up the customer care center regarding request for cancellation of new temporarily card. Please note that i never had chance to use the new card since i found my old card. however temporary card was not cancelled for unknown reasons and i was getting bills for five months and finally i had to pay five months bills to cancel my temporary card.

Agin I had lost my Tata Photon card and when i approached their customer center which is nearby to my house they had asked me to buy new Tata photon card and cancel the previous number. I had requested them to cancel the old card after making payment for all balance and brought new one after paying full equipment charges. My package was for 950.

But unfortunately the new Tata Photon equipment stopped working within one week and this was informed to customer care center as well their office near by to our house. However, when i received my bill i noticed that they had charged for entire month even thou my new card was damaged and they had acknowledged my complaint. Also another shock to see that instead of canceling my old card they had put my old card on Hold. I was informed by them that i had pay the balance payment including Hold charges to allow them to make cancellation. with no option i paid the entire bill and requested them to cancel the cards (both)

I had another shock after three months when one lady called me and informed me that three months Hold period is over and now from next month onwards they will start charging for entire amount. I tried in vain to explain that i had never made any request for Hold and instead requested them to cancel the service for Old card for which i have already made payments twice even thou i had not used their service and also made request for cancellation by telephone/ email and in person at their center nearby to my house.

In spite of my request i had received another bill including HOLD period charges plus full month charges. When i approached their customer care center on phone i was informed that unfortunately my requests for cancellation was not registered in their system and only option would be to pay the Bill amount to cancel the service. Since i have busy schedule and would not like them call my home in my absence. I opted to make payment for entire period even thou the service was not used for six months. I sent the scanned copy of payment along with request for cancellation. I received acknowledgement that my request is received and my card is canceled.

However now after two months, I am receiving another Bill from them. I was informed that it takes three to four days to cancel and 15 days payment had to be made after making cancellation. Now i have decided to go legally since it appears that their greed for money and also no gurantee that they will send one more bill. Trust me i have recived one more mail saying that my services are being restored thou I have not made any request.

Altogether, After making my first request for cancellation i would have paid more then rs 5000 as payment without using their service. this apart from making payment (35000 old card and 2700 new card)for new Photon card equipment.

I have great respect for Mr.Tata and this was one of the reson i use tata products, alos I had no issue with speed and would have gone for another card for my use but with my above experience with their Tata Photon cards, I decided not to go for tata product any more.

Conclusion : Tata Photon Hyderbad has no Business ethics.
Tata Photon in Hyderabad has no facility for cancellation of services. They will keep sending the bills even after cancellation and their Bill department which is filled with CRIMINALS try to collect payments even thou you have made balance payments for cancellation and they will keep sending bills/ emails/ calls as you see in news about Credit card payments collection agents.
Their customer care will reply with greetings but will make no effort to solve your issue and instead will leave the issue with criminals to collect the payments any possible way.

Regards,

Sudheer babu

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shonahedau

from Mumbai, Maharashtra

Apr 26, 2012

Tata Docomo — mental harassment

a person is calling me from the mobile number [protected] and talking wrong things to me. please do me favour and tell me the name of the person so that i can do something to stop it.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Apr 27, 2012

Hi Shonahedau,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 2, 2013

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Feb 6, 2013

Dear Customer,

As per our records we haven't found any cancellation request. Kindly provide us the same which will assist us in doing the needful.

Thanks and Regards,
Customer Care,
Tata DOCOMO

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H

harrassmentstopper

from Ludhiana, Punjab

Feb 28, 2013

We have been getting this kind of harrassment call alot, I have joined with more then 100 people who got the same problem from tata telecom and photon services. We are building network so that we can jointly put harrassment case against this service and sue them and put a stay against them. We have already spoken to the best lawyer.

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L

lokesh.tr

from Hyderabad, Telangana

Mar 4, 2013

Please count me in your list.
I have been getting lot of harassment calls from photon plus Recovery team, they say themselves to be the lawyers of Photon plus and harrassing me stating they are going to file a court case. I took photon plus connection annual subscription connection on my company name bearning phone number [protected]. I used the connection for an year and did not renew the connection as i didn't have the requirement, i called up the customer care and asked them to discontinue the connection. After all this i have been getting such harrasement calls, if no action is taken by Tata photon plus and such harrasement is not stopped, i want to move consumer court.

Ironically i am currently a active customer of Tata photon plus post paid monthly subscription(phone number- [protected]).

-Lokesh
contact: [protected]

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lokesh.tr

from Hyderabad, Telangana

Mar 4, 2013

I have been getting lot of harassment calls from photon plus Recovery team, they say themselves to be the lawyers of Photon plus and harrassing me stating they are going to file a court case. I took photon plus connection annual subscription connection on my company name bearning phone number [protected]. I used the connection for an year and did not renew the connection as i didn't have the requirement, i called up the customer care and asked them to discontinue the connection. After all this i have been getting such harrasement calls, if no action is taken by Tata photon plus and such harrasement is not stopped, i want to move consumer court.

Ironically i am currently a active customer of Tata photon plus post paid monthly subscription(phone number- [protected]).

-Lokesh
contact: [protected]

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Address: Bangalore, Karnataka

I had a corporate connection and asked for bill plan change in March 2012. The plan never got changed inspite of numerous email reminders. Finally I asked for cancellation of services and till date I have no confirmation that the connection has been cancelled. I keep receiving E Bills and this is super frustrating how I have been ill-treated and harassed. The ref number of my service request for cancellation of services was taken in after a few months! (reference number[protected]. I am not sure if anybody shall do the needful hence lodging a complaint in this forum.

Ritu Narang
V data number - [protected].

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 2, 2013

Dear Ritu,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

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Address: Bangalore, Karnataka

This was my complaint mail to Tata Docomo-

[protected]

Dear Sir/Mam,

On 1st December 2012, I recharged my 3G dongle# [protected] with Rs.850 to
get 5GB data balance. The bank transaction snapshot is attached along with
this mail (850recharge.jpg).

I did not get this 5GB balance. On speaking to 4 different executives on
the phone and online chat, there has been no solution to this. No one seems
to understand the problem. Some executive says that I did a normal recharge
instead of special recharge, another says I recharged with Rs.753 (Taha-
online chat) which was not valid. On tata docomo website there is no option
to choose the type of recharge when I enter my number, since this is a 3G
dongle.

I recharge through citibank net banking, as I have been doing since the
past few months. I have attached snapshots of only Oct-Nov (1month) bank
statement. You can not only see that I recharge over Rs.2500 for my
internet in a month, but also that I have done all these recharges through
Citibank Net Banking and all have gone through successful everytime,
including Rs.850 recharge. If you want, I can send you previous months bank
statements showing more recharges for the same 3G dongle number done
directly through Citibank Net Banking.

Also, there is no option for Citibank Debit Card or Citibank Net Banking
payment gateways through Tata Docomo website. So please do not tell me that
I have done these recharges through Docomo website earlier and hence the
current recharge was a failure. This is only the debit card, I have also
recharged more times through my credit card. If you want I will send you
snapshots for that as well.

Please put an option in 3G dongle software to check usage so that we can be
alerted once balance is about to finish. When suddenly there is no data
balance, there is no way to recharge immediately also and the work gets
hampered. Everytime calling [protected] to keep a track of the data balance
is not feasible. Some kind of alert for low balance should be given. Also,
if a new recharge is done, then it should be added to the previous balance,
instead of completely wiping out what was left. Everytime otherwise I will
wait for balance to come to 10 or 20MB so that I do not waste the remaining
balance when doing new recharge! Please consider these 2 suggestions!

I hope you understand how valuable a customer I am for Docomo 3G. I hence
request you to credit (add) the 5GB data balance to my current usage. I did
this recharge on 1st December and have given you all proofs for the same.

You can call me on +[protected] to discuss this further.

Awaiting kind and immediate response.

Thanks and Regards
Praneet Tulshyan

[protected]

This was their response-

[protected]

As per your mail, we would like to inform you that we had registered a complaint on 02-DEC-2012 17:49:55 with docket number PSMR12046867 and expected to be resolved by 10-DEC-2012 20:00:00. Kindly make a note of this docket number for future correspondence.

[protected]
[protected]

Another recharge on 8th December of Rs.255 went wrong. It was debited but I did not get internet balance. Mr. Rahul from [protected] called today and said "That recharge of Rs.850 went wrong and now it is wasted, nothing can be done about it" and sent me a message that the service request PSMR12046867 has been resolved.

Overall I have lost Rs.1105 and there has been no resolution. Now even through the Docomo website the recharge does not happen. Any denomination I choose, it says that it is not valid for my number.

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