[Resolved]  Tata Photon Whiz — Not working

i got new tata photon whiz free for my HP laptop but after using it for one month now its not at all working its showing errors from last 3months plantey of times i contacted customer care but not getting any solution i am fed up of it. so friends i request you that please dont buy tata photon.

We have purchased 4 PHOTON-WHIZ cards. out of which 2 are activated & 2 are not.
I dont have any customer care number.
Please guide me.
Activation is necessary till tomorrow.

Thanks & regards...
Yogesh zavare.

tata photonwhiz — not connecting

Iam a reserch scholar from University of Kerala. My complaint is that though my photon whiz covering the dept. its not connecting when Iam in the Research Hostel. That meanse in short Im nable to use my device after 4pm till 10 am

TATA Photon Whiz — SERVICE REPRESENTATIVE NOT RESPONDING

MOST OF THE TIMES MY DEVICE FAILS TO CONNECT TO THE HOME PAGE AND FOR THE SAME I HAD ASKED FOR SUPPORT FROM THE CUSTOMER CARE OF TATA PHOTON WIZ ON ITS TOLL FREE NO. THEY CONNECTED ME WITH THE LOCAL REP BUT FOR TECHNICAL ISSUES THE CONVERSATION WAS NOT BEEN ABLE TO ESTABLISHED.I TRIED AGAIN AFTER FEW WEEK, FINALLY I GOT REPLY THAT THEIR ONLY REP IS NOT AVAILABLE.IT SINCE 6 WEEK, NO ONE HAS VISITED MY PLACE YET.PRESENTLY MY DEVICE IS NOT IN THE STATE OF SERVICE BUT I AM PAYING THE MONTHLY RENTAL.

i think to chose reliance y u know our time & electricity bill will increase throw low speed [[[waste]]]]]]]]]], if we chose another connection thats make profit i am also complaint ther i[censored] get connected no use
hhhhhhhhhhhhhhhhhh y u know they ask WHERE, WHAT, WAIT 5min, CALL U BACK, THEN THEN THEN tell u later i am waiting 4 that

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the Tata Photon Plus connection details.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata Photon: [protected]
Name: Soumya Nalam

[protected] is always busy. Can't you people at least call me back?

It is not a Tata Photon Plus connection--it is a Tata Photon Whiz connection (your product if you remember)

This is the response after all that waiting:

Dear Ms. Nalam,


We refer to your email dated 18th Feb 2013 regarding connectivity concern for your Photon number [protected].


Please accept my sincere apologies for the inconvenience caused to you.


Please be informed that your photon internet services are in grace period due to non recharge. Hence, we request you to kindly recharge by visiting the nearest dealer for the services to be restored.


Thank You for surfing with Photon.

Photon Care Team

Dear team
I was using my Tata photon whiz before 4 years and that time its performance was good. But when I m trying to use this modem then it is showing Error- 678. So can I use this modem now. Please help me out.
My Tata photon whiz no.is [protected].