[Resolved]  Tatateleservices / Photon — Incorrect bill and unbilled amount :Account number[protected] Phone number [protected]

Address:

Lucknow, Uttar Pradesh

My name is Deepak Negi, I got my photon activated on 3rd of July 2010. I advice everyone not to buy a photon connection they have a very poor billing system in place. From 3rd July 2010 to 02nd Aug 2010 it shows my current data usage of 2334mb I was surprised to see that because I thought it should have been around 700mb obviously if I have only used only web mails and a few social networking sites also include my Automatic updates of windows and any other updates on other applications are turned off. And I got mad when I saw the unbilled usage on 8th August 2010 which shows in 5 days my current data usage is beyond then 4 GB. I suspected a billing problem and I registered a complaint number[protected] and which was expected to resolve by 14/08/2010 and it is not resolved yet despite the quick resolution from Tataindicom I noticed another serious issue which is even though you don't use your photon for the day it shows you the used data which you haven't I again turned back to their customer care and they only suspect a cloning issue and funny part is only few of them. Technically it's poor also after getting authenticated to the server the modem a lot of time bugs with no internet packets
a lot of time for the three days it dint work and once 10 days also however I always get to see the unbilled amount and data usage increased day by day. Promises by them are fake they never call back for the resolution they will entertain your problem and surely increase some mental stress every time they call.

Considering below issues of other photon users finally I decided to block my photon connection to release my mental stress. WOW I was happy to know it was already blocked because of the credit limit approached though services got blocked.

IS IT POSSIBLE IF YOUR CONNECTION IS BLOCKED AND YOU EVERYDAY SEE YOUR UNBILLED OR DATA USAGE GETTING INCREASED

https://www.consumercomplaints.in/complaints/tata-photon-dont-buy-billing-proble...⇄

https://www.consumercomplaints.in/complaints/tata-docomo-balance-deduction-c8414...⇄

http://www.indiabroadband.net/tata-indicom-photon/24430-photon-billing-issues.ht...⇄

http://www.consumercourt.in/broadband/13689-tata-photon-plus-improper-billing.ht...⇄




I really don't care now whether they resolve it or not.
I am posting my complaint to let everyone know this what happened.
HELP please if anyone can.

Regards,
Deepak Negi
+91 [protected]