[Resolved]  Telebrands India Pvt. Ltd — REPLACEMENT OF DEFECTIVE AIR PUMP OF 5 IN 1 SOFA CUM BED

Address:

Uttarakhand

Sir,

I booked a 5 in 1 Sofa Bed vide order No. M928977 dt 14/8/2010 from The Tele Brands (India) Pvt. Ltd.Plot No.A-168, Road No.25, M.I.D.C., Wagle Industrial Estate, Thane-400 604. Delivery of the same was made to me on 29.8.2010. I regretfully informed the company that the Air Pump supplied to me alongwith the sofa was not in working condition. Thereafter, I had telephonic talks with their customer care centre on 16.9.2010 and as per their suggestion I returned the Air Pump via registered post No.EV[protected]IN on the same day to the above mentioned address.

I further informed them that even after lapse of so many days I have not received the said pump from them causing me mental agony, however the receipt of the defective pump has been confirmed over phone by their office on 4.10.2010

I have again email to their office on 8.10.2010 with an advise to deliver me the said Air Pump at the earliest so as to enable me to use the sofa cum bed which is not more than a toy for want of the said pump and to avoid any further anxiety to me but till the date i have not recevied any reply from their side.

Now, I have no other option left beside to move to consumer forum for want of justice.


Ranjana Shah
C/o The Nainital Bank Ltd.
Head Office, 7 Oaks Building
Mallital, Nainital-263001