I had applied for passport [first one] for my 9 nine year old ward directly at the Panvel Post Office on 15th September, 2009 along with all the requisite documents including the photocopy of my valid passport and that of my wife.
The file no allotted was THN-W[protected]
We received a letter dated 01-Jan-2009 in the first week of March 2009, informing us to submit again the documents and following the police inquiry [we had to make the trip to Turbhe police station] there has been no response.
In retrospect, our only folly was not to undertake the services of an AGENT, for which we are being penalized.
The only response, we receive from the on line tracking system is '
It is to regret that due to unavoidable circumstances the dispatch of Passport has been delayed and will now be dispatched in a week's time'. for the past THREE MONTHS.
Repeated phone calls have gone un-answered. The phone line just keep on ringing. Was this information helpful? | 
All RPOs in india knows that passport is weakest point for any individual and noone can take any chance on that.So they are playing on our weak point.If you ask all these legal questions also noone is going to help you out.Do you think these consumer judges are genuine? Pls come out from your dreams.
I am also very sincere person like you till date. I have applied for my son(minor) passport 8 months back but we did not get it.After giving so many mails to 'grv.[protected]@mea.gov.in' and hyderabad RPO, I decided that I am wasting my time.
One fine day I have calculated like how much time I have wasted to go around the passport office, standing in long queue, having mentol stress for all these days, how much time I have spent on this, sleepless nights, how much money I have spent to go to passport office and how this affects on my family life and my personnel work.
So I started searching for solution for all these problems I found only one solution i.e give bribe. Please belive me I have just approached through broker and paid some amout to him. I have got my son passpot withing 3 working days(its even more faster than tatkal).
So I request you to dont waste your time here posting your problems. Please try to find out brokers at your passport office and settle your problem with money. That is only one thing which can solve all problems in india.
If you think that you are straight person like me then your are the first person to goint to cut it out. Because always straight trees are going to cut out in first phase. But today onward I lost faith on this system and I am thinking that how to get my bribe money back with Rs100 inrtrest.
So the ultimate answer to all your problems is give some amount and settle your matter. Otherwise sacrifice your life for getting passport.