The Mobile Store — Non-Payment of Cash Back Scheme

Kuldeep Saini

from Gurgaon, Haryana

Address:

South Delhi, Delhi

I have Purchased BlackBerry 8520 Curve Handset from THE MOBILE STORE shop in Nehru Place, New Delhi on 13.10.2009. Invoice No is PB3018. The Mobile Store had launched 5% to 55% cash back scheme at that time. I was given a scratch card and i got 5 % cash Back. To avail my cash back i have to send bill copy, sctrach card and money back form to their Chennai Office. I have sent all the required documents along with form. Many times i complaint to Mobile Store customer care that i didnt received my cash back against your offer. They registered my complaint and SIR no. is R[protected] dated 30.3.10. Now no one is listening and Customer Care executives refused for the payment.

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Comments

pk_ahuja

from Nagpur, Maharashtra

I had also purchased a handset and got 25% discount on scratch card in October 2009. The required forms were duly sent and also scanned copies sent thru email. Now I have been trying to get in touch with the so called "Customer care" of Mobile store, but the emails remain unanswered and if you are able to connect over phone the standard reply is that they will get in touch with concerned department. I REQUEST ALL THAT DO NOT FALL PREY TO VARIOUS SCHEMES LAUNCHED BY MOBILE STORE - MORE SO THE "CASH BACK" SCHEME AS YOU WILL NEVER GET IT. I have been trying to get it for last 8 months now for 25% cash back that was promised a year back.
SO BEWARE.

Pradeep Ahuja