[Resolved] The Professional Couriers — Failure of courier delivery & lack of response from The Professional Couriers

 
5 Reviews
Bangalore District, Karnataka, India
 ggnair79
Dear Sir / Madam,

This mail is regarding failure of courier delivery & lack of response from The Professional Couriers, Bangalore. The courier bearing consignment number-BLR34538893, handed over to Professional couriers on 14th Feb, they promised that the delivery would take place within the next two days, now its more than 15 days, but the consignment is not yet reached to the destination, inspite of their repeated promises.

The contents was some of the important documents, which pertaining to a banking transaction of Rs.22 lak fund arrangement, which suppose to reach the party before 21st, beyond that the documents become invalid & the invalid documents will not be considered for funds.

I checked with the local office on 17th Feb, they assured me the delivery by same day evening , but not happened. Again 18th I approached them, they took my cell number and suppose to confirm me the status in 30 minutes, but no-one turned, once again I made a call on the same day, they promised me the delivery by 19th morning, but the status was remain same. They were giving me only wrong commitments, finally on 23rd I sent a complaint mail to their customer care cc marking to the Managing Director, 24th Feb, I was shocked to see their reply asking me to provide the destination address & contact number of the party, which was mentioned on the cover in a printed format with plastic coating, but I given the details once again. The courier company called me on 24th, as usual they promised me the delivery by 24th evening, they suppose to confirm me the delivery by 6pm, but again no -one turned, but I received one more mail at 6.20pm, asking me to “wait for the next day- 25th, for getting the status of my packet.”. 25th evening again I got a call from Professional couriers, they asked me to wait till Monday 27th Feb, also they said the “documents reached very near to the destination place, but they are unable to find out the same.

In between on 25th I got a call from the party, he confirmed me the documents are not yet reached, also said the documents become invalid.

The reason for me to bring this to your kind attention is only because of the whole nature of transaction, which from my point of view look little bit un-professional, which disturbed my entire financial planning & I am stuck in a horrible situation today. Also harassed me a lot and made me mentally torched and suffered. The courier contents are including attested id proof, address proof, signature proof, photographs of me & my wife, which is again a head-ache if such documents fall in to any wrong hands. At least they should compensate my losses which is happened due to their irresponsibility & lack of response.

I can provide all the necessary documents & previous mail communications, if required.

Kindly consider the above complaint & help me in this regard.

Regards...........Girish G Nair
Complaint marked as Resolved 
This issue is over, now i dont want to keeep the same complaint in site
This issue is over, now i dont want to keeep the same complaint in site
This issue is over, now i dont want to keeep the same complaint in site
This issue is over, now i dont want to keeep the same complaint in site
This issue is over, now i dont want to keeep the same complaint in site
This issue is over, now i dont want to keeep the same complaint in site
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

letter cover containg important documents — wrong delivery, no response

My brother K.Devasundaram has sent a letter on 16/0/2008 ( NO:M[protected]from mumbai which containg important documents, The cover is not yet delivered, on enquiry trough phone(Phone no43111205, [protected]no response, local DCTC and regional office phoned up NO RESPONSE, contacted in person happened to about wrong delivery on 18/06/2008 .urgent attention required pl contact phone no:[protected] as Iam leaving urgenly to UAE pl deliver it to my brother's son C.GODWIN ASHOK. or to My wife Mrs. Thayammal on the same address. URGENT PLEASE

The Professional Couriers — Non delivery of /misplacement of courier containing important financial documents

My Mother (Dr Abha Agnihotri) sent very important financial documents from New Delhi to me in Hyderabad via “The Professional Couriers” (http://www.tpcindia.com) on 24th August 30, 2009. The courier was supposed to be delivered on 25th August 2009 in Hyderabad. When the courier did not reach on calling the courier company call center we came to that the courier is being sent to Chennai and not Hyderabad. Subsequently I received a call for the courier company on 26th August 30, 2009 telling me that they have dropped the courier in letter box of a wrong flat. On enquiring that since the courier is supposed to be hand delivered to the addressee (me) how come they have dropped in the letter box, no satisfactory answer was forthcoming. I requested them to make sure that they pick up the courier from where ever they have delivered and that it is delivered to me immediately since it has important papers which have a deadline to be submitted. Till date i.e. 30th August 30, 2009 I am yet to receive the courier or any follow up communication (email or phone call) from these people. The consignment number was No DEL 2629726 for this courier.

The non submission of financial papers has resulted in a huge opportunity loss to me. Till date I have not received the courier from them neither a phone call telling me of what is the status on this. We have been sending them emails (to Delhi, Hyderabad and corporate office) but there is no response from what so ever. It is astounding to see their negligence and apathy to their own wrong doing. I would like to take this matter forward and would like to recover compensation for the opportunity loss this has caused me as well as the precious time we have spent trying to follow this up with this courier company. Unless this is done these people will repeat this with other customers as well thinking that they can get away with anything they wish to do, however wrong that might be.

Document — courier done 22 Feb but received 25 Feb

document was couriered on 22 Feb from BFC Luxmi Nagar to destination Loni, Ghaziabad but not reached there A.W.B is[protected]

Professional Couriers courier — failure to provide compensation

i sent a courier(insured) through professional courier service and my package was lost by the courier service personals...the courier service takes full responsibility of the loss and were ready to give the compensation but till date no compensation has been received by me.....The concerned person says that he has filed a case against the insurance company involved but he is not able to produce a copy of the case to me....

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    The Professional Couriers - Failure of courier delivery & lack of response from The Professional Couriers