Themobilestore — Non delivery of mobile phone and shockingly pathetic customer service

Address:

Hyderabad, Andhra Pradesh

I wanted a mobile which was not in stock in local stores, so booked it online at mobile stores online shopping portal www.themobilestore.in.
I booked the mobile using my debit card on 6th June 2010, but till date (11/6/2010) I have not got a single status mail or call from the mobile store.
I called 3 times to their Toll free customer care number and they just said that they will forward the complaint to the concerned department and I will get a response from their representative within 24 hours.
Already 5 days are over and I didn't get a single call from their H.O or the local vendor.
The status on their portal says "vendor allocated". The customer care have no idea about the status and they simply either take a complaint or ask us to wait for one more day. They have no detailed information on the status as to what is the exact problem or when they can possibly ship the product or why the delay happened. They have no access to online information and it seems they are 3rd party call centre who can only send mails to a non existent customer support department.
Finally I have given-up on them and planning to purchase a new mobile tomorrow and cancel the order with mobilestore, but there is no provision for cancellation and I feel completely cheated.
My sincere advice to all is "Avoid Mobile Store online shopping portal".

Jai Prakash, Hyderabad.