[Resolved]  Time Out India card — Cards not being accepted at restaurants

Address:West Delhi, Delhi

I hold a TimeOut India(TOI) card since May 2010. The card was sold to me informing me about some of the restaurants where the card would be honored and I would be eligible for discount. YumYum Tree was one of the restaurants which, but a lot of embarrasment and humiliation was caused to me when the card was not honored at the restaurant and after few weeks I received intimation from TOI that the card is not valid at YumYum Tree anymore. I still have coupons which were given to me by TOI which entitles me to some freebies over there. But these coupons are useless now.

About a fortnight back I received an SMS from TOI that the card is valid at the newly opened restaurant Popadum and is eligible for discount on the the total bill. I took some of my guests over there on 28th July 2010 for lunch and again this time the card was not accepted. I was told by the restaurant manager that they do not have any final agreement with TOI and yet TOI is miselling cards by informing that it is valid at Popadum. I faced a lot of embarassment again because of TOI. I called up at their customer number at the same time to complain about it and the executive told me that he would call me back in 5 minutes, but they did not call back.

I sent them an email on 29th July 2010, but they still have not replied back.

If you are buying the card, then pls buy it at your own risk.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

TOI list of restaurants clearly mentioned on their pamphlet that it would be accepted at Shack(Defence Colony), but i had gone their on 10th August 2010 for dinner and learnt at the time of asking for the bill that they have stopped accepting it since last month.
No communication regarding this from TOI..
It is a fraudulent company. I have sent complaints to them at [protected]@live.com and and called up at their customer care no at[protected]. But have not received response from them till now.
I am also a Time Out India card holder and am very happy with the card. It has actually made me save atleast 10000 rupees. I have regularly used it at majority of the restaurants, especially Ai, Olive, Shalom, Moets, Blanco and many more... This is the best Dining Card i have come across in the recent past and it is true value for money for the price you pay...

I think if you dine out, then you should buy the card immedietly.

Cheers to the CARD!!!
Hi Nandita here, very recently had purchased Time Out Card, I think that the wisest decission I had taken, I am saving quite a lot of money and choice of Restaurant I am getting with best quality available is too good.
Advice all to go for the card, quite ecnomical in todays time.
Enjoy :)
given a statement by mp_mahipal...in favour of TOT card. Actually he is owner of the TOT company not customer. So, Dhruv grover comment should true because he is victim and felt embrassment.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Delhi
    Delhi
    India
    File a Complaint