[Resolved]  Torrent Power Ltd. — Dug-up pits not repaired for months

Address:

Ahmedabad, Gujarat

The fault repair teams of this electricity company come often to repair faulty lines and they dig up deep pits on the sides of our house. After they finish their work, they simply cover the pit loosely with the mud which is unearthed during the digging. So there are heaps of mud just lying around. In fact the stones and tiles that they remove from the site just lie around. This constitutes a grave safety hazard.

They had dug up both the sides of our house during Diwali last year and again this year in the month of January. No amount of complaining to them about it has helped. They promise on phone but nobody visits the site. The latest complaint was made on Feb 15, but there has been neither any response, and certainly no action. I have the complaint number with me. But it is no use.

Two weeks back I have sent them a notice to this effect through a lawyer stating that further appropriate action will be taken if they do not respond. Their attitude a deficiency in their services and, moreover their lack of action poses a great safety hazard, since senior citizens like me( I am 76 years old) can easily
stumble at night when the visibility is poor.

My service number with them( the Torrent Power Ltd) is 333162