Torrent Power
Torrent Power Ltd.
Customer satisfaction rating: 11%
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520
COMPLAINTS
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Torrent Power Customer Care

Address
Torrent House, Off Ashram Road
Ahmedabad
Ahmedabad District
Gujarat
India - 380009

Customer Care Phone Numbers and Contacts

Additional info

Plants

SUGEN Mega Power Plant

Off National Highway No. 8, Taluka Kamrej,

District Surat-394155

AMGEN Power Plant

400 MW - Sabarmati, Ahmedabad-380005

100 MW - Vatva, Ahmedabad-382445

Distribution Divisions

Ahmedabad Distribution License Area:

Electricity House, Lal Darwaja, Ahmedabad-380001

Surat Distribution License Area

Torrent House, Station Road, Surat-395003

Bhiwandi Distribution Franchisee

Old Agra Road, Anjur Phata, Bhiwandi-421302

Agra Distribution Franchisee

l 6, Raghunath Nagar, Suresh Plaza Market,

Opp. Sanjay Place, M. G. Road, Agra-282002


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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11%
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So far so good - The company responded to our notifications and is working on resolving complaints.

Torrent Power Complaints & Reviews

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I am Shanti devi.
Service no[protected]
Every month our electricity bill raise. we are not used any appliance.
i want change my meter.

last august month bill 4012rp we are not used any appliances.

you can check our meter and change this .
Sep 20, 2021

Complaint Status

Torrent Power customer support has been notified about the posted complaint.
Dear Customer,

Thank you for sharing your concern on consumercomplains.in.

We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

Assuring you of our best attention and services always.

Thank you for connecting with us!

Best Regards,

Customer Service Team
Torrent Power
1 Comment
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    Hi,

    As I checked Residential unit charges are calculated for 2 months and in your bill copy there are mentioned...
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    Sir, my service no is[protected]. I have been applied for a new domestic connection 3 months ago . But till today the meter has not fix in my premises . I am very disappointed for the service of torrent power . How we live there without light please tell me
    Sep 15, 2021

    Complaint Status

    Torrent Power customer support has been notified about the posted complaint.
    Dear customer,

    Thank you for sharing your concern on consumercomplains.in.

    We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

    You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

    Assuring you of our best attention and services always.

    Thank you for connecting with us!

    Best Regards,
    Customer Service Team
    Torrent Power
    Dear customer,

    Thank you for sharing your concern on consumercomplains.in.

    We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

    You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

    Assuring you of our best attention and services always.

    Thank you for connecting with us!

    Best Regards,
    Customer Service Team
    Torrent Power
    Dear customer,

    Thank you for sharing your concern on consumercomplains.in.

    We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

    You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

    Assuring you of our best attention and services always.

    Thank you for connecting with us!

    Best Regards,
    Customer Service Team
    Torrent Power
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    3 Comments
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      [Resolved]

      Meter is capturing higher bill than consumption.
      Sep 8, 2021
      Complaint marked as Resolved 
      My problem is resolved. I received and email from connect.torrentpower.com and Torrent Power provided an apt resolution to my complain. Thank you Torrent Power for prompt reply.
      Sep 08, 2021

      Complaint Status

      Torrent Power customer support has been notified about the posted complaint.
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        Dear sir, my torrent power service no.[protected] in surat, . My meter not displaying correctly number, i think it have some...
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        I have registered complaint(complaint number [protected]) via cutomer care at 5:30 pm. I called multiple times on torrent customer...
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        Extra payment taken from us since 5 month for ujala bulb or fan recovery while which is not any procure like this item, but still extra payment laying in every bill... please resolve it .
        Aug 25, 2021

        Complaint Status

        Torrent Power customer support has been notified about the posted complaint.
        Verified Support
        Sep 17, 2021
        Torrent Power Customer Care's response
        Dear customer,

        Thank you for sharing your concern on consumercomplains.in.

        We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

        Assuring you of our best attention and services always.

        Thank you for connecting with us!

        Best Regards,
        Customer Service Team
        Torrent Power
        Dear customer,

        Thank you for sharing your concern on consumercomplains.in.

        We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service no. and contact details.

        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

        Assuring you of our best attention and services always.

        Thank you for connecting with us!

        Best Regards,
        Customer Service Team
        Torrent Power
        Dear customer,

        Thank you for sharing your concern on consumercomplains.in.

        We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service no. and contact details.

        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

        Assuring you of our best attention and services always.

        Thank you for connecting with us!

        Best Regards,
        Customer Service Team
        Torrent Power
        Dear customer,

        Thank you for sharing your concern on consumercomplains.in.

        We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

        Assuring you of our best attention and services always.

        Thank you for connecting with us!

        Best Regards,
        Customer Service Team
        Torrent Power
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        3 Comments
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          Since the start of 2018
          [protected]
          High Electricity Bill Even we don't have that much of high usage
          We wish to change the Electricity Meter of our house
          Aug 21, 2021

          Complaint Status

          Torrent Power customer support has been notified about the posted complaint.
          Dear customer,

          Thank you for sharing your concern on consumercomplains.in.

          We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

          You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

          Assuring you of our best attention and services always.

          Thank you for connecting with us!

          Best Regards,
          Customer Service Team
          Torrent Power
          1 Comment
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            Sir,
            my meter number is t24704497, since 2 years i was regularly complain for your main connection box, it was in very bad condition and also fitted just over a shop which is also very dangerous for the citizens of this area, , i[censored] not satisfy with my words u can also check by your data about your box .almost every day the box sparked, that is seemed very dangerous .the whole area is worried for this..please just do something, and this is our humble request to change this main box from this place to a safe place..hoping for best response from torrent power..and also as soon as possible.beacuse as you know 2 big tragedy also happened in our place just because of electricity connections..and plzz send ur a senior executive for survey who will identify the problem and will able to solve them also.
            Aug 20, 2021

            Complaint Status

            Torrent Power customer support has been notified about the posted complaint.
            Verified Support
            Sep 17, 2021
            Torrent Power Customer Care's response
            Dear customer,

            Thank you for sharing your concern on consumercomplains.in.

            We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

            You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

            Assuring you of our best attention and services always.

            Thank you for connecting with us!

            Best Regards,
            Customer Service Team
            Torrent Power
            Dear customer,

            Thank you for sharing your concern on consumercomplains.in.

            We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

            You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

            Assuring you of our best attention and services always.

            Thank you for connecting with us!

            Best Regards,
            Customer Service Team
            Torrent Power
            1 Comment
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              I have a residential bungalow. We are 5 members in the family and all are working from home. Torrent Power inspected my property...
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              Hardayal
              S.no[protected]
              Here problem of 3 phase is not coming for 4 days and no one is coming for check so kindly fix this problem urgently.
              Thank you
              Aug 17, 2021

              Complaint Status

              Torrent Power customer support has been notified about the posted complaint.
              Verified Support
              Sep 17, 2021
              Torrent Power Customer Care's response
              Dear customer,

              Thank you for sharing your concern on consumercomplains.in.

              We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

              You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

              Assuring you of our best attention and services always.

              Thank you for connecting with us!

              Best Regards,
              Customer Service Team
              Torrent Power
              Dear customer,

              Thank you for sharing your concern on consumercomplains.in.

              We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

              You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

              Assuring you of our best attention and services always.

              Thank you for connecting with us!

              Best Regards,
              Customer Service Team
              Torrent Power
              Dear customer,

              Thank you for sharing your concern on consumercomplains.in.

              We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

              You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

              Assuring you of our best attention and services always.

              Thank you for connecting with us!

              Best Regards,
              Customer Service Team
              Torrent Power
              Dear customer,

              Thank you for sharing your concern on consumercomplains.in.

              We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

              You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

              Assuring you of our best attention and services always.

              Thank you for connecting with us!

              Best Regards,
              Customer Service Team
              Torrent Power
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              3 Comments
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                I am hardayal from langre ki chowki
                Service no.[protected]
                Every one light is coming in this area but my 3phase...
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                Our 2-month electricity bill came out to be 9000+. We are three bachelors and we are hardly at home. Plus we do not even consume any electricity other than switching on the ac a few hours a day. How is it possible that we get a bill of over 9000? Please look into this. We are not so privileged to be able to pay for so much extra every month!
                Aug 15, 2021

                Complaint Status

                Torrent Power customer support has been notified about the posted complaint.
                Verified Support
                Sep 17, 2021
                Torrent Power Customer Care's response
                Dear customer,

                Thank you for sharing your concern on consumercomplains.in.

                We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                Assuring you of our best attention and services always.

                Thank you for connecting with us!

                Best Regards,
                Customer Service Team
                Torrent Power
                Dear customer,

                Thank you for sharing your concern on consumercomplains.in.

                We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                Assuring you of our best attention and services always.

                Thank you for connecting with us!

                Best Regards,
                Customer Service Team
                Torrent Power
                1 Comment
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                  Sir mera servive no.[protected] Dr. Sunder singh ke nam se he last june me mene apna ghar shift kar liya tha aur tab se is service no. par koi light use nahi hui fir bhi july 2021 ka bill bahut aaya h .

                  krapya is bill ko sahi karaya jaye

                  Kalpana Sharma
                  [protected]
                  mo- [protected]
                  Aug 13, 2021

                  Complaint Status

                  Torrent Power customer support has been notified about the posted complaint.
                  Dear customer,

                  Thank you for sharing your concern on consumercomplains.in.

                  We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                  You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                  Assuring you of our best attention and services always.

                  Thank you for connecting with us!

                  Best Regards,
                  Customer Service Team
                  Torrent Power
                  1 Comment
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                    Our light has not been come since yesterday night at 1:20. I have complained 4 times but nobody came to solve our problem. Complaint has been registered before more than 12 hours, but no response from torrent power.
                    My service no.[protected]
                    Name vinod Kumar
                    Complaint no. [protected]
                    Aug 13, 2021

                    Complaint Status

                    Torrent Power customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 17, 2021
                    Torrent Power Customer Care's response
                    Dear customer,

                    Thank you for sharing your concern on consumercomplains.in.

                    We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                    You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                    Assuring you of our best attention and services always.

                    Thank you for connecting with us!

                    Best Regards,
                    Customer Service Team
                    Torrent Power
                    Dear customer,

                    Thank you for sharing your concern on consumercomplains.in.

                    We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                    You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                    Assuring you of our best attention and services always.

                    Thank you for connecting with us!

                    Best Regards,
                    Customer Service Team
                    Torrent Power
                    Dear customer,

                    Thank you for sharing your concern on consumercomplains.in.

                    We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                    You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                    Assuring you of our best attention and services always.

                    Thank you for connecting with us!

                    Best Regards,
                    Customer Service Team
                    Torrent Power
                    2 Comments
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                      Hello Respected Torrent Team,

                      I paid my Electricity Bill of Month June of amount 1790/- on August 2 but i got physical Combine Bill of month June And July of Amount 3840/-
                      Although i paid the June month bill
                      Kindly Check it Please and Reflect it to my bill

                      My Service Number[protected]
                      Name - Modi Parvatiben Babulal
                      Aug 12, 2021

                      Complaint Status

                      Torrent Power customer support has been notified about the posted complaint.
                      Dear customer,

                      Thank you for sharing your concern on consumercomplains.in.

                      We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                      You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                      Assuring you of our best attention and services always.

                      Thank you for connecting with us!

                      Best Regards,
                      Customer Service Team
                      Torrent Power
                      1 Comment
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                        At our home construction work is running. Power cut by torrent from 10 days instead of paying panalty and all documentation work. Still not connect it. My mother has medical crises who is responsible if anything happened? Brijesh panchal [protected]

                        Please do needfull.
                        Aug 10, 2021

                        Complaint Status

                        Torrent Power customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 17, 2021
                        Torrent Power Customer Care's response
                        Dear customer,

                        Thank you for sharing your concern on consumercomplains.in.

                        We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                        Assuring you of our best attention and services always.

                        Thank you for connecting with us!

                        Best Regards,
                        Customer Service Team
                        Torrent Power
                        Dear customer,

                        Thank you for sharing your concern on consumercomplains.in.

                        We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                        Assuring you of our best attention and services always.

                        Thank you for connecting with us!

                        Best Regards,
                        Customer Service Team
                        Torrent Power
                        Dear customer,

                        Thank you for sharing your concern on consumercomplains.in.

                        We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                        You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                        Assuring you of our best attention and services always.

                        Thank you for connecting with us!

                        Best Regards,
                        Customer Service Team
                        Torrent Power
                        2 Comments
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                          Diva bil number [protected] i have 930rs jule bill amt problam crite not paid jule bill but i am levae home 25june iam leaving...
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                          Can you please let me know if here is daily 8-10 hr no supply of light and you can check same in my complaint list and your...
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                          Poor Service provide by torrent in diva shil division from last one year, I have emailed but there were no solution given by torrent power and when I recently visited to the torrent power offc they didn't communicate us properly while explaining the issues they behaved inappropriately. im Unhappy with the offensive behaviour of your staff's.
                          Aug 05, 2021

                          Complaint Status

                          Torrent Power customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 17, 2021
                          Torrent Power Customer Care's response
                          Dear customer,

                          Thank you for sharing your concern on consumercomplains.in.

                          We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                          You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                          Assuring you of our best attention and services always.

                          Thank you for connecting with us!

                          Best Regards,
                          Customer Service Team
                          Torrent Power
                          Dear customer,

                          Thank you for sharing your concern on consumercomplains.in.

                          We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details.

                          You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                          Assuring you of our best attention and services always.

                          Thank you for connecting with us!

                          Best Regards,
                          Customer Service Team
                          Torrent Power
                          1 Comment
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