Torrent Power Customer Care
Torrent Power Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
154
COMPLAINTS

Torrent Power Customer Care

Torrent Power Ltd.

Address
Torrent House, Off Ashram Road
Ahmedabad
Ahmedabad District
Gujarat
India - 380009

Customer Care Phone Numbers and Contacts

Additional info

Plants

SUGEN Mega Power Plant

Off National Highway No. 8, Taluka Kamrej,

District Surat-394155

AMGEN Power Plant

400 MW - Sabarmati, Ahmedabad-380005

100 MW - Vatva, Ahmedabad-382445

Distribution Divisions

Ahmedabad Distribution License Area:

Electricity House, Lal Darwaja, Ahmedabad-380001

Surat Distribution License Area

Torrent House, Station Road, Surat-395003

Bhiwandi Distribution Franchisee

Old Agra Road, Anjur Phata, Bhiwandi-421302

Agra Distribution Franchisee

l 6, Raghunath Nagar, Suresh Plaza Market,

Opp. Sanjay Place, M. G. Road, Agra-282002


Customer satisfaction rating
1%
Complaints
154
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Torrent Power related photos (16)

Torrent Power Complaints & Reviews

Sort by:

Torrent Power — cleaning substation area

 PRAMOD66 on May 24, 2018
To,
The torrent power co
Ahmedabad

Sub : cleaning substation area
Ref : (1) sub station no. Df/831/801,
Opp: silvercasa flat, nr. Gulab tower
(2) besides torrent service no.93527

I am observing that last one year period your
Cleaning people don’t clean the within wall area of the said substation, eventhow personal numbers of requests to clean all inside wall area of the substation to your cleaning working person at site.
Danger possibility:-
1. Your substation is not locked hence any yong boys coming inside.
Complaint comments  Read comments Complaint category Utility Services

Torrent Power — light pole

 mayanksing101 on May 21, 2018
Sir i want about light pole which is breaking from between and bending also anytime it fall down and sonething happened to someone children play there and wires are falling down and wires are connected to transformer also i had compliant also but no action taken so sir kindly change that pole urgently
Address 101 ashok nagar agra 282002
Mbl no [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Torrent Power — daily cut power hot summer and customer reply not satisfied

 Sanjay Hambirrav on May 19, 2018
Torrent power — everyday power cut in this hot summer

Sanjay hambirrav
Ranjnoli village

Dear sir/ madam,

As we all know very hot summer season is going on & in this hot season we are facing power cut from torrent power everyday morning 4-5 hours how can small children or elder people can survive at home? And costumer not help fool why not maintained in winter or on regular basis so that this problem cannot happen, plz look at it & solve this problem.

Ranjnoli village
Bhiwandi...
Complaint comments  Read comments Complaint category Electronics & Appliances

Torrent Power — poor workforce

 Dr Mohaddis on May 18, 2018
I have complained to torrent power regarding power cut to my hospital. I have send my guys also but the office bearers were so rude and unprofessional. Finally after few hours somebody from torrent power came and did so checks only to tell me that they will do the repair tomorrow morning and if i wish i can complaint to their office.. This is how they deal with trouble shootings.. Kindly resolve issue as this being a hospital i need continuous power supply...
Complaint comments  Read comments Complaint category Hospitals

Torrent Power — regarding more bill

 prabha samala on May 17, 2018
I wish to complain about the amount of the bill sent by the torrent power lwrong. My service number is [protected]. My meter number is b21398838 and my t no is [protected]. My bill amount sent by the torrent power for the month april 2018 is rs.880 this is much greater then my usage of the power. I think my power meter is faulty and should be checked by the torrent powers executive as soon as possible.
So please look into the matter and help us as soon as possible and reward back.

Thanking you,
Prabha janardhan
Prabhasamala88@gmail.com...
Complaint comments  Read comments Complaint category House, Apartment Rental

Torrent Power — everyday power cut in this hot summer

 mohd shahbaz on May 13, 2018
Dear sir/ madam,

As we all know very hot summer season is going on & in this hot season we are facing power cut from torrent power everyday morning 4-5 hours how can small children or elder people can survive at home? Why it is not maintained in winter or on regular basis so that this problem cannot happen, plz look at it & solve this problem.

City bhiwandi
Area 4 th nizampura...
Complaint comments  Read comments [1]Complaint category Other

Torrent Power — complaint about the bill sent by the torrent power limited

 rshbhshah54 on May 10, 2018
My self mr jayesh nemchand gudhka and i wish to complain about the amount of the bill sent by the torrent power linited. My service number is [protected]. My meter number is b21395047 and my t no. Is [protected]. My bill amount sent by the torrent power limited for the month april 2018 is is rs 5680 this is much greater then my usage of the power. I think my power meter is faulty and should be checked by the torrent powers execative as soon as possible.
So please look into the matter and help us as soon as possible...
Complaint comments  Read comments Complaint category Other

Torrent Power — power theft in agra

 smart crypto on Apr 14, 2018
सेवा में
टोरेंट पावर
लिमिटेड कंपनी

आदरणीय
बिजली विभाग अधिकारी

मैं आपको सूचित करना चाहता हूँ । टेलीफोन कॉलोनी में बिना किसी डर के यहां बिजली चोरी की जा रही है, जो यहां के डिपार्टमेंट में बिजली की यूनिट नोट करने...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Torrent Power — for I have paid double meter bill instead of single

 Manish Kondlekar on Apr 3, 2018
I have two meter connection one is of powerloom and other is city meter situated in same premises. Above meter is having service no [protected] and other is [protected]. Photos have been taken of this and company supervisor had told that u have been paying double bill instead of that circle officer is not accepting this i have the name mr madan as they are not giving me exact reply of my service so please i request u to accept my complaint ur executive is just making me fool i have done this complaint since last 3 months u can check this in your record...
Complaint comments  Read comments Complaint category Other

Torrent Power — request for new meter fix in the house.

 poornkant on Mar 23, 2018
Sir my connection number is 5085786 now am a build a new house for the year 2015 the consumer number is after the construction of my house than the time i will conduction work carried out my own generator connection also will give some applications for new meter fix in my new house in the same place.
Sir please new meter fitting in the house.
Sir my request family very problem...
Please fix the new meter then living the new house my family very problem sir please....
Complaint comments  Read comments [1]Complaint category Other

Torrent Power — light absence

 singer gaurav on Mar 21, 2018
Sir i beg to say that my service no is[protected] Name Padam Singh .I was call you on after noon today that my light is not com in . I understand that all of the street of light is not come in . so i was complained to you or you send to me a member of torrent power . He call to me and i replied that all of the street of light is not come in.
so the member was go back.
and after some time all of the streen of light has been start but my light connection is cutted i call to the member of torrent power .He said to me that i need to go torrent power office and do complained .sir please...
Complaint comments  Read comments Complaint category Home & Garden

Torrent Power — payment not credited

 CA Shrenik A Shah on Mar 20, 2018
I am custmer of torrent power ahmedabad with service no: 269016.

I had made payment of rs.2, 550/- on line on 14/03/2018 at 18.00 pm
The transection shows failure at your end and no credit has been given to my a/c however the amount has been debited to my bank a/c.

On advice from torrent office i was forced to make fresh payment on 17/03/2018 and told that transection failure will be refunded to me by bank.

On complaint with bank and payment portal, i have been told that the transection was successful and same has been already forwarded to merchant-torrent...
Complaint comments  Read comments Complaint category Business & Finances

Torrent Power — cut my cable without informing me and put that naked on road.

 Rahul Bhati7777777 on Mar 14, 2018
Sir, i am living in agra i want to tell u about such information regarding with torrent employees they misbehaved with my mother and enter into my house one of them drunk and cut my cable and put it naked on road and before that incident last time they took a bribe of rupees 15000 and said we will clear your rest of bills by this compromise money after that they did this... What do i do now sir this is not acceptable at all... Please suggest me what i do now soon... M waiting... My contact no is [protected]...
Complaint comments  Read comments Complaint category Other

Torrent Power — not satisfied with service

 hansa j variya on Mar 7, 2018
Service no. : 288455
Name : hansaben jitendrakumar variya

Dear sir,
This is to inform you that ispite of our repeated telephonic complaints you are not doing anything to restore electricity supply in our narol area. This is a very crucial time when board exams will be there, when students need continuos power supply to finalise their ppns.
You will responsible for students career and future. Please do needful or else we are planning to complain against you in cosumer forum etc.

Note : last 3 days daily cut of power problem for 3 to 6 hours daily....
Complaint comments  Read comments [1]Complaint category Products & Services

Torrent Power — I'm complaining about my office higher light bill

 rikul on Feb 14, 2018
My office last torrent bill of december -17 amount paid to torrent rs.2860/- then after my office totally closed for the two moths so however bill raised by torrent with amounting of rs.6840/- and same we have paid on 14/02/2018 so we request you check this matter at your end and back the amount of difference in our next bill. My service no is :949820...
Complaint comments  Read comments [1]Complaint category Business & Finances

Torrent Power — ro permissions

 surendragolecha on Feb 6, 2018
Our service no[protected] and ro application no [protected] and ro prepared by 400754 dt 10/10/2017 paid rs 61320/- on 6/10/2017 and your inward no 6037 and order no [protected] extension. We have been approaching last 2 months but no results so please expedite the matter as we are in a very serious situation and also we face difficulty as during operation of lights all of sudden the mcb trips due to load problem and we have to spend time in darkness resulting in falling several times and injury also...
Complaint comments  Read comments Complaint category Utility Services

Torrent Power — amount of my electricity bill is more

 Kanchan Ajitkumar Chaudhary on Jan 22, 2018
Respected Sir/Madam,
My service no. is[protected]. Bill date : 16/01/2018. My meter shows present reading of unit is 257. But in my electricity bill it shows 521. I think something went wrong in checking my meter. Last date to pay the amount of my bill is 30/01/2018.
I have attached my meter's photo with this complaint.
So please check my meter again. I'm waiting for your decision. Please do something as soon as early....
Complaint comments  Read comments [1]Complaint category Home & Garden

Torrent Power — electricity power theft information.

 Bharat Mohan Sharma on Dec 13, 2017
Dear torrent vigilance team,

I resident of agra observed a heinous crime of power theft in a nearby locality (Mansa devi gali, gokul pura, raja mandi, agra - 02) through power supply box installed in this area. The power supply provided by you for street light facility and one provided for temple situated in this area, the theft is done from those wires only and by the residents of this area.
Those who are paying and not involved in this are discouraged by these people.
Please look into this matter asap and take an appropriate action against it. I don't want my identity...
Complaint comments  Read comments Complaint category Other

Torrent Power — excess and undue collection of light bill for my consumer no 675080995

 shramasm on Nov 21, 2017
I had taken connection on temporary basis for completion of house at plot no 99, m k puram, sikandara, bahistabad, agra. I was allotted above service no, i had finished my construction and wanted to change / disconnect my 2 kv connection, for that me & my wife visited suresh plaza office personally and paid the due light bill, but manager available there told that he shall be given pan card, then he can disconnect the power connection, it is really surprising that, for our own disconnection we have to beg company. Even after that i sent an email on 3/9/2016 and so on, but instead of disconnecting,...
Complaint comments  Read comments Complaint category Utility Services

Torrent Power — request for new meter connection

 poornkant on Nov 16, 2017
Sir my connection number is 5085786 now am a build a new house for the year 2015 the consumer number is after the construction of my house than the time i will conduction work carried out my own generator connection also will give some applications for new meter fix in my new house in the same place. I am a serving soldier now am posted in border area. My family is staying in rent house due to unavailability of electricity. I want a new meter connection will be requested
My neighbour is consumer number is 5034996, 4307110, 4303216. Please consider by my application at the earliest...
Complaint comments  Read comments [1]Complaint category Family & Relationships

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