[Resolved]  Torrent Power Ltd — power fluctuation

Address:

Ahmedabad, Gujarat

To Dt.12.07.2010

The A.G.M.

Torrent Power Ltd.,

Ahmedabad.



Dear Sir,

Sub : Complaints regarding Low Voltage /

Power Fluctuations /

Frequent Power Failure



This is in further reference to our following complains made regarding power fluctuation / low voltage / frequent power supply off.

We made 1st complaint on 17.6.10 vide complaint no.31060650.

And 2nd complaint on.19.6.10 vide complaint no.31061374 and 3rd complaint on.24.6.10 vide complaint no.W/FL/03/10/60383.

As on today also the complaint of voltage fluctuation is persisting.

Upon calling customer care and helpline, we have been inform to make complaint to higher authorities / official.

Inspite of our frequent and repeated complaints in writing, no tangible response or solution has come, till date, our affords as gone to to deaf ears.

As you are aware that on this area (Kalupur – Panchpatti – Charwat) there are many small factories, using electrical motors, in residence people are using A.C., T.V.Sets, Computer, Kitchen appliances etc are not working or fails to start.

Due to above problem if any failure of such instrument / equipment reported, we shall force to claim the full value from TORRENT POWER LTD., which please note.

This time we would like to inform you that within three days of receipt of this complaint, if no any actions are foreseen, we will be report to the higher authority. We shall also be approaching the customer grievances redressal forum or other competent authority for legal action.

You must understand the gravity of this problem and we hope that you will take necessary corrective action on war footing to solve the problem of voltage fluctuation / Low Voltage and power Failure.

Your prompt actions to these complains will be highly solicited.

Mr. Harun Y. Mansuri
Service No.608173