Toshiba Laptop — Product & service

To whom it may concern:

Hello, my name is daffanie buras, and i puchased a brand new toshiba laptop as well as the extended warranty package about 6 months ago. After owning this product for 5 months it decided to overheat after being plugged in over night to charge. I discovered the problem the next morning when i went to use my computer. The computer itself was hot to the touch and when i went to open it i discovered that the screen was cracked. Much to my dispair i was lucky that my house didn't burn down. I immediately called your customer support center, which by the way was a difficult challenge because the person i initially spoke with could not speak english very well. After about an hour of going back and forth with the "customer service rep" the arrangements were made to ship my computer for the repairs. The next incident occurred about 2 weeks into toshiba having my computer, which has been a huge inconvience to me due to the fact that my computer is used for my job, i received a phone call from claudia, who by the way needs a lesson in how to speak to customers, stating that the problem couldn't be duplicated and that my computer would no be fixed unless i paid for the repairs??? I asked to speak to her superior, not only did she refuse to let me talk to anyone higher up, but it was basically put to me that i would be stuck with this piece of product! Not only am i highly upset that toshiba does not stand by the products that they manufacture, the employees are horrific as well. As a consumer, i want to thank you for one of the most worst experiences. I will never purchase anything with the name toshiba or anything affiliated with toshiba. I will file a formal complaint online and warn people about what can happen to them prior to purchasing toshiba products.

Thank you for nothing

Daffanie buras-one pissed-off customer