[Resolved]  Toshiba Laptop — Customer Service

Address:

Mumbai Suburban, Maharashtra

Hi,

I have been communicating with Toshiba India's Customer Service department for the replacement of my laptop battery. Its been almost a month now since Ive been trying to get in touch with them but there has been no resolution. Infact since the 1st of May they have not even had the courtesy to reply to my mails. I have sent them 2 reminders on the 10th of may and one today. Infact when I called up the Toshiba Service centre in Andheri West, the representative told me he is busy and will get back to me. What kind of a service centre tells its customers its busy. Nevertheless, I waited till next day. Since he never called up, I did. Again he promised to call later inorder to check if the component was available. When he never called after 2 hours, I had to call him back again. This time, the representative had the cheek to tell me that if I wanted a speedy resolution, I should rather call up the Toll Free no. I am shocked at the nature in which Toshiba selects its service outlets. Thats when I launced a query on the TPIL website, on the 23rd of April- Complaint No. 200412/00003. However, I am yet to receive a reply. It has taken Toshiba a month now to look out for my laptop battery.

Toshiba has one of the worst customer service mechanisms that I have ever seen. I myself work for the same industry and hence I am shocked at the way they handle their customers. I was happy with my laptop all this while. But if now someone has to buy a Toshiba product, I will advise them to never buy one, not because of the product itself, but because of the way the Brand deals with its customers in India. Terrible service.

Thanks and regards,
Malcolm

Mumbai