[Resolved]  Toshiba Laptop - Part Number - Psmc3l - 02600h, Serial Number[protected]q. — cheating of warranty not received

Address:

South 24 Parganas, West Bengal

To
The Toshiba-India Pvt. Ltd,
To Mr. sidharta Gupta,
I am writing to you as because you have not received my mail so this third mail and not received any response from your side.

Model Name Satellite- M200, Part Number- PSMC3L-02600H, Serial Number[protected]Q, Date of Purchase - 05/11/2007
Case Id.RepairsDateReplacement of Parts
TIPL:[protected]st Occasion12/07/2008Battery
2nd Occasion19/09/2008Key-Board (1st)
3rd Occasion30/09/2008DVD & Key-Board (2nd)
4th Occasion14/10/2008LCD
5th Occasion03/11/2008Key-Board (3rd)


By the above mentioned details I hope that there will not be any trouble to understand how many times your branded laptop went to service centre for repairs and the spare parts have been replaced.

It was my great believe that I would be able to work at least five years without having any trouble by Toshiba Laptop after having the deep market survey I came in to this believe or confidence and rejecting other branded laptop I purchased this model and the time of purchase the dealer didn’t say that this model has mother board problem in power section which I came to know later from the service engineer of RT Outsourcing.

Now I let you know last time i.e. 03/11/2008 when keyboard replaced by HCL Hanger ford street here in Kolkata I informed to the service engineer that mother board is overheating but after checking they said it is perfectly ok, ignoring my request to take proper step about the mother board which is most important spare parts to run the notebook and surprisingly after few months my suspect found correct that the mother board is defective and the POWER SECTION is not working.

You may find out form your call log that few months back I took the Toshiba technical help explaining the problem and I was directed to check certain points and cleaning and o. s. corruption etc. when overheating and restart problem was very frequently occurred.

Now last one month back my notebook has stopped working it never stand more than half an hour and there is lots of valuable data of my personal and official works which I could not take back up and I am seating ideally after calling several time every person of your department like, Mr. Rajesh, Ms./Mrs. Anu, Mr. Pradip assured me that the matter has been escalated to the higher authority to solve the problem and in this regard I have send twice the same mail but no answer has been received and Mr. Pradip told me on 21/10/2009 with in 48 hrs. You will know the answer by mail reply.
Now TIPL:OL:101109-6 by this call id I went to RT Outsourcing and their engineer checked and there opening is mother board is defective and in M-200 model have this kind of mother power section defect found in several cases which they have worked on it.
Now TIPL:OL:101109-6 by this call id I went to RT Outsourcing and their engineer checked and there opening is mother board is defective and in M-200 model have this kind of mother power section defect found in several cases which they have worked on it.
Now my question is to you “DOES TOSHIBA LAPTOP IS WORKABLE ONLY ONE YEAR UPTO THE WARRENTY PERIOD”? Or this brand is not dependable after investing lot of money comprising other cheaper notebooks of different brands?
You better understand how I am passing my days with anxiety with pain and agony being a middle class person I can’t invest anything as because till my bank loan is not yet repaid! If you don’t take care as a special case or consideration then tell me what should I do?