ADVERTISEMENT

[Resolved]  Toshiba Laptop Warranty By Hcl — Worst Service

Dear Sir,

Ref. Jobsheet no. [protected] dated 16-02-09 for HCL Service Centre.
060309/27 HCL Noida Customer Care.

Despite my regular follow up to the service centre & Mr. Dinesh, I still didn't got any proper response.

I had submitted my Toshiba Laptop to the HCL Service centre on 16-02-09, which was bought from M/s Webnet Consultants & the laptop was with 3year warranty, but now HCL Service centre's Mr. Dinesh says that its under AMC & it will take at least 7 days (not confirmed, could be more) to get the material from Toshiba so, we will be able to service your laptop. but now, its 27days & still they have the same answer, "It will take another 4-5 days".

Due to their Poor Service, I have suffered a lot, have got huge losses in business, also it has ruined my GoodWill. I want compensation for the mental harassment given by the company & there Support Staff.

I also feel that the company is not able to provide warranty on time to the clients, if its happening with me, than it would be happening to a lot of more buyer's, so to prevent such situation, I request to the ADCTA to inform all the Dealers that the company is not able to give the warranty, so before buying TOSHIBA or HCL material, keep in mind they also can suffer with the same.

I am requesting to Warranty Issues & ADCTA (All Delhi Computer Trader's Association) to look into the matter & take action against the Company, as my work is suffering a lot & I can't do anything without the laptop.

Awaiting a Solution for the problems i have faced from HCL & Toshiba.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

Toshiba — laptop ruined after going to service centre

i bought my laptop last year in november. since then i was facing problems with display, sleep and hibernation mode, getting shocks from metallic parts, not working in projectors etc. i gave it to okhla service centre of toshiba 2 months ago and they kept my system for 3 long weeks and when they gave me back the performance of the system had gone worse. they kept the wires open inside the system, one of the two speakers was not working, still the problems with projector and display persisits and the laptop started hanging badly. there after i mailed to the higher offcials regarding this and clearly mentioned that i am not satisfied with the service centre and my complaint should not be forwarded to them again but they did the same. they called me up and asked me to again bring it to the service centre which i am not going to do. i spent aroung 56, 000 rupees on the system and i am completely messed up with its performance and the servicves of the brand.
thus i want to lodge a complaint against the brand, the people of service centre and the engineer who worked on my laptop. as i am not satisfied with their reply against my repeated complaints. none of them even bothered to call me and talk about except the stupid service centre people.
how to i find out the warranty status & who purchase the laptop

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Toshiba India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    23%
    Complaints
    613
    Pending
    0
    Resolved
    142
    Toshiba India Phone
    +91 12 4499 6600
    Toshiba India Address
    3rd Floor, Building No. 10 Tower - B, Phase - II DLF Cyber City, Gurgaon, Haryana, India - 122002
    View Full Information
    ADVERTISEMENT