[Resolved] Toshiba Laptop Warranty By Hcl — Worst Service
Ref. Jobsheet no. [protected] dated 16-02-09 for HCL Service Centre.
060309/27 HCL Noida Customer Care.
Despite my regular follow up to the service centre & Mr. Dinesh, I still didn't got any proper response.
I had submitted my Toshiba Laptop to the HCL Service centre on 16-02-09, which was bought from M/s Webnet Consultants & the laptop was with 3year warranty, but now HCL Service centre's Mr. Dinesh says that its under AMC & it will take at least 7 days (not confirmed, could be more) to get the material from Toshiba so, we will be able to service your laptop. but now, its 27days & still they have the same answer, "It will take another 4-5 days".
Due to their Poor Service, I have suffered a lot, have got huge losses in business, also it has ruined my GoodWill. I want compensation for the mental harassment given by the company & there Support Staff.
I also feel that the company is not able to provide warranty on time to the clients, if its happening with me, than it would be happening to a lot of more buyer's, so to prevent such situation, I request to the ADCTA to inform all the Dealers that the company is not able to give the warranty, so before buying TOSHIBA or HCL material, keep in mind they also can suffer with the same.
I am requesting to Warranty Issues & ADCTA (All Delhi Computer Trader's Association) to look into the matter & take action against the Company, as my work is suffering a lot & I can't do anything without the laptop.
Awaiting a Solution for the problems i have faced from HCL & Toshiba.
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Aug 14, 2020Complaint marked as Resolved